Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliia Miroshnyk

Administrator
Prince George,British Columbia

Summary

With skills in planning, streamlining operations, and improving team productivity, I have used my workflow and people management experience at Promontory Ridge Estates to significantly improve department efficiency. My Google document skills have resulted in visual, clear reporting and clear planning of time and tasks for the cleaning department, demonstrating my ability to meet and exceed employer expectations. As a self-motivated administrator, I have proven leadership, organizational, and teamwork skills. I am an independent problem solver and supportive of the team to meet a variety of assigned tasks while meeting deadlines.

Overview

19
19
years of professional experience

Work History

Head of Housekeeping

Promontory Ridge Estates.
10.2022 - Current

- planning the working hours of department employees, drawing up a work schedule, setting tasks for employees
- communication with department employees
- quality control of employees' work
- creation and administration of various chats and tables necessary for the department's work
- hiring new employees for the department + training
- communication with the heads of other departments of the company
- reporting to management on the work of the department
- control of materials and equipment for cleaning (inventory, ordering, analysis of efficiency)
- if necessary, cleaning of apartments and public places

Cleaner

Promontory Ridge Estates
07.2022 - 10.2022

- Utilized time management and efficient cleaning techniques to meet deadlines.
- Cleaned apartments including bathrooms, kitchens, bedrooms, balconies and other similar areas according to established protocols.
- Cleaned and maintained entryways, laundry rooms and other common areas in apartment buildings.
- Increased office cleanliness by completing weekly cleaning tasks including vacuuming, mopping, washing windows and dusting.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Assisted other employees in cleaning difficult areas.

Manager of a Retail Charity Non-food Store.

FOP Rybuha
10.2018 - 02.2022

- Completed multiple tasks within set deadlines.
- Managed employees and their work schedules, ensuring that all assigned tasks were completed.
- Motivated employees to be productive and involved in teamwork, conveyed the importance and goals of the given project.
- Maximized productivity by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers, and stakeholders to ensure everyone was on the same page and working toward set goals.
- Assisted management in finding partners who would help us achieve set goals.
- Tracked expenses and income to ensure the store operated within budget and had a minimum amount of income for charity each month.
- Performed most of the financial transactions necessary for the operation of the store, namely, made payments for rent, utilities, security services, internet, handled payroll for employees, and made all necessary purchases for the store.
- Improved marketing to attract new customers and promote the store's goals, namely: created and administered various chats on social networks and held various promotions and sales in the store.
- Created and administered various tables necessary for accounting and monitoring of the store's operations.
- Daily processing of all incoming messages via email and social networks, as well as timely provision of competent responses.
- Designed and decorated the store to improve its appearance and attract customers.
- Recruited new employees for training and registration of hiring documents.
- Regularly provided reports on the operation of the store to management and everyone involved in the work of the store.

Secretary-referent

ChP "Arkada"
11.2005 - 05.2007

- Answered multi-line telephone system
- Assisted in preparing professional correspondence including memos, letters and emails ensuring accuracy and timeliness.
- Prepared primary documentation electronically for all departments of the company upon request.
- Responded to emails and other correspondence, sorted and distributed among departments.
- Maintained electronic document filing systems.
- Provided daily administrative support to all departments of the company.
- Maintained office supply inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Personally delivered important paper documents to partner companies.

Education

Bachelor of Arts - Organization of Transportation And Management

Kharkiv College Transport Technology
Kharkov, Ukraine
05.2001 -

High School Diploma -

Сomprehensive Secondary School №6.
Merefa, Ukraine
05.2001 -

Skills

Organization and planning of workflowPlanning and calendar managementDocumentation, control and reportingAccounting of expenses and income, data analysisResource managementCreating spreadsheetsData entryMail processingOrientation to deadlines and order in everythingHR managementTeam buildingTraining and coachingSocial media knowledge and managementCustomer service and relationsComputer skillsGoogle docsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Limited Working

Timeline

Head of Housekeeping

Promontory Ridge Estates.
10.2022 - Current

Cleaner

Promontory Ridge Estates
07.2022 - 10.2022

Manager of a Retail Charity Non-food Store.

FOP Rybuha
10.2018 - 02.2022

Secretary-referent

ChP "Arkada"
11.2005 - 05.2007

Bachelor of Arts - Organization of Transportation And Management

Kharkiv College Transport Technology
05.2001 -

High School Diploma -

Сomprehensive Secondary School №6.
05.2001 -
Liliia MiroshnykAdministrator