Milana Khamo
Ottawa,ON
Summary
Dedicated and knowledgeable professional with a solid foundation in refugee assistance and settlement services. Possesses a post-secondary education in Art and Human sciences and a deep understanding of the Settlement sector. Fluent in English and Arabic, with strong interpersonal and organizational skills. Demonstrates proficiency in assessing client needs, facilitating groups, and resolving conflicts, with a proven ability to function effectively in culturally diverse and multidisciplinary environments. Experienced in utilizing Microsoft Office Suite and social media platforms to support and document client interactions.
Overview
6
6
years of professional experience
Work History
Clothing Sorter
Value Village
Ottawa, ON
02.2024 - Current
- Enhanced customer satisfaction by accurately sorting and organizing clothing items for easy access.
- Collaborated effectively with diverse teams, leading to improved overall efficiency across various departments.
Retail Sales Associate
Konfiskat
Odesa,ukraine
06.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Art And Human Sciences - English Literature
Damascus University
DamascusHigh School Diploma -
Alryadeh Alelmyeh
Damascus 10.2020
Skills
Client Needs Assessment: Ability to evaluate client needs and provide appropriate services and referrals
Facilitation Skills: Experienced in leading groups and workshops, ensuring effective communication and engagement
Conflict Resolution: Skilled in de-escalating conflicts, negotiating solutions, and managing challenging situations
Organizational Abilities: Excellent at setting priorities, managing time, and meeting deadlines efficiently
Cultural Competency: Capable of working effectively in a multidisciplinary and culturally diverse environment
Technical Proficiency: Proficient in Microsoft Office Suite and social media platforms for documentation and communication
Language Skills: Fluent in English and Arabic; additional language skills are a plus
Empathy and Support: Strong ability to provide empathetic support and understanding to clients from diverse backgrounds
Knowledge of Settlement Services: In-depth understanding of the Settlement sector and available resources for refugees
Languages
English
Full Professional
Arabic
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Limited Working
French
Elementary
Timeline
Clothing Sorter
Value Village
02.2024 - Current
Retail Sales Associate
Konfiskat
06.2018 - 01.2019
Bachelor Of Art And Human Sciences - English Literature
Damascus University
High School Diploma -
Alryadeh Alelmyeh