Lilibeth Villamor Rey
29 Fennimore Crescent North York,ON
Summary
Dynamic professional with extensive experience as a Switchboard Operator at Mackenzie Health, excelling in telephone operations and quick-learning. Proven track record in enhancing customer service and managing high call volumes efficiently. Dependable team player skilled in maintaining composure under pressure while ensuring effective communication and operational excellence.
Experienced with operating multi-line switchboards and managing high call volumes. Utilizes comprehensive knowledge of communication protocols to ensure seamless connections and efficient call handling. Strong understanding of customer service principles and importance of maintaining professionalism under pressure.
Overview
25
25
years of professional experience
Work History
Switchboard Operator
Mackenzie Cortellucci Health Hospital
04.2021 - Current
- Operated multi-line phone system to manage incoming calls efficiently.
- Directed calls to appropriate departments, ensuring prompt communication.
- Provided accurate information to callers, enhancing customer service experience.
- Maintained a professional demeanor in high-pressure situations while handling inquiries.
- Utilized call management software for tracking and organizing calls effectively.
- Adapted quickly to new systems and procedures, demonstrating strong learning ability.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Documented messages and forwarded to correct individual.
- Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
Lead First Cook
Plaza Premium Lounge
08.2015 - Current
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Trained new cooks on preparation techniques and kitchen equipment usage.
- Developed and implemented recipes, enhancing menu offerings based on seasonal ingredients.
- Coordinated inventory management, reducing waste through efficient stock rotation practices.
- Collaborated on special projects and events, showcasing culinary expertise and creativity in crafting unique dishes that left a lasting impression on guests.
- Provided excellent training opportunities for new hires, fostering a positive learning environment that encouraged growth within the team.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Store Manager
Tim Hortons
11.2000 - 08.2016
- Oversaw daily store operations, ensuring efficient workflow and exceptional customer service.
- Led a team of associates, providing training and mentorship to enhance performance.
- Analyzed sales data to optimize inventory management and reduce stock discrepancies.
- Developed and implemented strategies to improve customer engagement and loyalty programs.
- Coordinated scheduling and staffing to meet peak business demands effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Diploma - Hotel, Resort And Restaurant Management
Cdi College
06-2007
Diploma - Hotel Management
Laguna College of Business And Arts
Laguna, Philippines06-1996
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
Timeline
Switchboard Operator
Mackenzie Cortellucci Health Hospital
04.2021 - Current
Lead First Cook
Plaza Premium Lounge
08.2015 - Current
Store Manager
Tim Hortons
11.2000 - 08.2016
Diploma - Hotel, Resort And Restaurant Management
Cdi College
Diploma - Hotel Management
Laguna College of Business And Arts