Lilibeth Baca
Highland
Summary
Detail-oriented customer service professional with a background in retail operations and third-party logistics (3PL). Experienced in managing customer accounts, processing orders, coordinating shipments, creating Bills of Lading (BOLs), and maintaining inventory accuracy. Recognized for strong problem-solving skills, team collaboration, and the ability to manage multiple priorities while delivering excellent customer support.
Overview
12
12
years of professional experience
Work History
CEO
PLN HATS
Jurupa Valley
06.2021 - 05.2026
- Delivered high-quality customer service while resolving customer concerns and maintaining positive client relationships
- Managed daily store operations including inventory control, product pricing, merchandising, and store organization
- Handled cash transactions, payroll processing, scheduling, and financial tracking
- Supervised employee schedules, attendance, and day-to-day team coordination
- Maintained accurate inventory records and restocked merchandise efficiently
- Assisted customers with purchases, product recommendations, and issue resolution in a fast-paced retail environment
- Trained and supported employees to ensure excellent customer experience and smooth store operations
- Maintained a clean, organized, and welcoming store environment
Customer Service Representative
ACT Fulfillment
Ontario, CA
04.2014 - 07.2017
- Provided customer service and operational support for multiple client accounts in a fast-paced 3PL warehouse environment
- Created and processed Bills of Lading (BOLs), shipping documents, and warehouse labels for outbound shipments
- Coordinated with trucking companies and carriers to schedule freight pickups and deliveries
- Managed inventory and processed customer orders accurately for major retail clients including Burlington, Marshalls, TJ Maxx, Dick’s Sporting Goods, and Macy’s
- Worked closely with project teams to ensure customer-specific merchandising, labeling, and packaging requirements were completed accurately before shipment
- Maintained communication between warehouse staff, customers, and transportation providers to ensure timely order fulfillment
- Assisted in resolving shipping, inventory, and order discrepancies while maintaining strong customer relationships
- Managed multiple priorities and deadlines while maintaining accuracy and efficiency
Education
Medical Biller - Medical Biller
American Career College
CA06.2014
High School Diploma -
Bell High School
Bell, Ca06.2006
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Management team leadership
- Goal setting
- Adaptable and flexible
- Balanced work ethic
- Able to meet deadlines
- Works well with others
Timeline
CEO
PLN HATS
06.2021 - 05.2026
Customer Service Representative
ACT Fulfillment
04.2014 - 07.2017
Medical Biller - Medical Biller
American Career College
High School Diploma -
Bell High School