Summary
Overview
Work History
Education
Skills
Timeline
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Liliauna Baker

Lake Elsinore

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Chilis Bar & Grill. Proven ability to manage high-pressure situations while maintaining attention to detail, enhancing customer satisfaction through effective communication and teamwork. Quick learner adept at optimizing operations and ensuring seamless service delivery.

Overview

2
2
years of professional experience

Work History

Food Runner

Chilis Bar & Grill Tamuning
02.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.

To-Go Server

Chilis Bar and Grill
02.2024 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Restaurant Hostess

Chilis Bar and Grill
02.2024 - Current


  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Promotions Team Member

Storm Stadium
08.2023 - 11.2024
  • Streamlined event setup process, ensuring timely and efficient execution
  • Collaborated with marketing department for the successful implementation of promotional campaigns.
  • Delivered exceptional results under tight deadlines by remaining focused on objectives and adapting quickly to changing circumstances.
  • Optimized event performance through diligent tracking and analysis of key metrics.

Education

Diploma - General Studies

Temescal Canyon
Lake Elsinore, CA
06.2023

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Customer service
  • Active listening
  • Attention to detail
  • Clear communication

Timeline

Food Runner

Chilis Bar & Grill Tamuning
02.2024 - Current

To-Go Server

Chilis Bar and Grill
02.2024 - Current

Restaurant Hostess

Chilis Bar and Grill
02.2024 - Current

Promotions Team Member

Storm Stadium
08.2023 - 11.2024

Diploma - General Studies

Temescal Canyon

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Liliauna Baker