Lilia Thalia Islas Aguilera
Vancouver
Summary
Detail-oriented professional with a strong background in office administration and customer service. Known for effective team collaboration and successful event planning, ready to leverage expertise to create engaging learning experiences and improve customer relationships.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
ECE Teacher
Wee Clubhouse
Delta
01.2023 - 04.2025
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Planned and implemented lessons using various teaching strategies to meet diverse children needs.
- Built and strengthened positive relationships with students, parents and teaching staff.
Customer Service Representative
Global Pet Food
Burnaby
10.2021 - 06.2022
- Provided customer service and detailed product knowledge about ingredients, nutrition facts, and benefits of pet food products
RG Refresco
Front desk/ Assistant manager
Puebla
03.2020 - 05.2021
- Greeted visitors warmly and directed them to appropriate personnel.
- Coordinated office supply orders, tracking inventory levels regularly.
- Worked with cross-functional teams to achieve goals.
- Assisted with planning, organizing and coordinating company events.
Service Analyst
Atlas Copco Mexicana
Puebla
10.2016 - 08.2019
- Led company-wide implementation of a new SAP system, overseeing project planning and execution.
- Analyzed customer service data to improve support processes and enhance user experience.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Coordinated service schedules for teams, ensuring timely delivery of services.
- Obtained purchase order information to invoice work orders.
- Provided administrative support by scheduling meetings, coordinate managers and staff calendars, booking travel arrangements for all the company division .
Education
Bachelor’s Degree in Communication - Communication Studies
Universidad Iberoamericana Puebla
Puebla 01.2009 - 12.2012
Certificate - ECE
Stenberg College
Surrey, BC08-2021
Skills
- Customer Relationship Management
- Team Collaboration and Support
- Office Administration and Coordination
- Event and Meeting Planning
- Proficiency in Office Software (Microsoft Office Suite, Google Workspace)
- Scheduling and Calendar Management
- Customer Service and Reception Duties
- Data Entry and Record Management
Timeline
ECE Teacher
Wee Clubhouse
01.2023 - 04.2025
Customer Service Representative
Global Pet Food
10.2021 - 06.2022
RG Refresco
Front desk/ Assistant manager
03.2020 - 05.2021
Service Analyst
Atlas Copco Mexicana
10.2016 - 08.2019
Bachelor’s Degree in Communication - Communication Studies
Universidad Iberoamericana Puebla
01.2009 - 12.2012
Certificate - ECE
Stenberg College