Lilianne Jacques
Timmins,ON
Summary
To become a part of your team Operations Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Personal Support Worker
Bayshore Home Health Care/Government
09.2023 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Personal Support Worker
Care Partners
06.2018 - 07.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Store Clerk/Manager of Operations
épicerie coop grocery
01.2016 - 03.2018
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Waitress
Smoothies (Esso) Restaurant
10.2013 - 10.2016
- Open/Close Restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Manager
Smoothies Restaurant
04.2013 - 08.2016
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Accomplished multiple tasks within established timeframes.
Dietary Aide
Smooth Rock Falls Hospital
05.2013 - 07.2015
- Dietary Aid/Housekeeping Prepared Dietary Food.
- Tray Preparation and Residence Service.
- Cleared Tables and Kitchen Services.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Housekeeping Aide
Smooth Rock Falls Hospital
05.2013 - 07.2015
- Sanitize touch area, sanitize beds and put clean linens.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Education
High School Diploma -
Ecole Secondaire Cite Des Jeunes
Kapuskasing, CanadaPersonal Support Worker
College Boreal
Kapuskasing, Canada2013
Skills
- Store operations oversight
- Store opening and closing procedures
- Employee supervision and motivation
- Sales professional
- Customer Service
- Storage Organization
- Client Relationship Management
- Dementia Care
- Personal Hygiene Assistance
- Privacy and confidentiality
- Patient Care
- Order picking and processing
- Inventory Control
Accomplishments
- July 2008 kapuskasing, onPersonal Support Worker Resident Care.
- Hospice Care2008 Ecole Secondaire Catholique Cite des JeunesKapuskasing, ONCollege Boreal, Kapuskasing, ON Personal Support Worker Program Pharmacology Theoryand Lab Communication Human Relations Human Body Structures, Functions and BasicMaintenance Computer Technology NutritionFood Handling Course WHIMIS Smart Serve Fluently Bilingual: Written and Spoken First AidDietary Nutrition Child Day Care ManagementFirst Aid, Pharmacology.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Support Worker
Bayshore Home Health Care/Government
09.2023 - Current
Personal Support Worker
Care Partners
06.2018 - 07.2023
Store Clerk/Manager of Operations
épicerie coop grocery
01.2016 - 03.2018
Waitress
Smoothies (Esso) Restaurant
10.2013 - 10.2016
Dietary Aide
Smooth Rock Falls Hospital
05.2013 - 07.2015
Housekeeping Aide
Smooth Rock Falls Hospital
05.2013 - 07.2015
Manager
Smoothies Restaurant
04.2013 - 08.2016
High School Diploma -
Ecole Secondaire Cite Des Jeunes
Personal Support Worker
College Boreal
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