Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilianna Veldhuis

Rancho Cucamonga

Summary

Motivated undergraduate psychology student seeking a role that offers hands-on experience in behavioral health, therapy support, or psychological research to further my career in clinical psychology.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Painting Instructor

Purple Easel
08.2023 - Current
  • Guiding participants through a painting experience with step-by-step Instructions and demonstration of painting techniques
  • Observed and adopted new techniques from skilled instructors.
  • Enthusiasim and encouragement of participation from crowds of up to 80 people.
  • Provide clear and easy to follow Instructions
  • Maintain an encouraging attitude and always be available to help hands.
  • Fostered a collaborative learning environment by encouraging open dialogue among class members, enabling them to share ideas and techniques.
  • Enhanced students' painting skills by providing personalized feedback and tailored instruction.
  • Boosted student performance by providing individualized support and targeted feedback.

Behavioral Technician

Behavioral Health Works
11.2024 - 03.2025
  • Provided one-on-one applied behavioral analysis therapy
  • Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
  • Improved client outcomes by implementing individualized behavior plans and interventions.
  • Assisted in creating visual schedules and other environmental supports that facilitated client independence and self regulation.
  • Established rapport with clients, fostering trust and engagement in therapeutic activities.
  • Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.
  • Mentored new Behavioral Technicians by providing feedback on their performance and sharing best practices from my own experiences.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
  • Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
  • Build a therapeutic rapport with clients
  • Teach life skills and address maladaptive behaviors
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.

Customer service/Cashier

Parlor Pizzeria
12.2022 - 10.2023
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier/Cook

Pan Pasta
09.2021 - 12.2022
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Psychology major

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

Rancho Cucamonga High School
Rancho Cucamonga, CA
05-2024

Skills

  • Patience and empathy
  • Problem-solving
  • Punctual and reliable
  • Positive attitude
  • Time management skills
  • Motivational skills
  • Student engagement
  • Active listening
  • Work ethic and integrity
  • Team leadership

Certification

Behavior Webinars 40-hour RBT® Training program

Timeline

Behavioral Technician

Behavioral Health Works
11.2024 - 03.2025

Painting Instructor

Purple Easel
08.2023 - Current

Customer service/Cashier

Parlor Pizzeria
12.2022 - 10.2023

Cashier/Cook

Pan Pasta
09.2021 - 12.2022

Psychology major

Chaffey College

High School Diploma -

Rancho Cucamonga High School

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Lilianna Veldhuis