Lilianna Guzman
West Sacramento
Summary
Energetic and successful supervisor with a proven ability to motivate and build positive team dynamics to achieve aggressive goals. Dedicated to fostering an open and communicative culture that empowers employees to contribute to company success. Experienced in effectively managing and leading teams, implementing process improvements, and enhancing operational efficiency and team productivity. Strong problem-solving and communication skills instrumental in driving team success. Skilled professional focused on results-driven performance, with expertise in streamlining operations, fostering team collaboration, and achieving organizational goals. Known for reliability, adaptability, and maintaining high standards in meeting changing demands. Expertise in team leadership, operational management, conflict resolution, process optimization, and strategic planning. Flexible approach to evolving business needs and strong communication skills contribute to fostering a productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crime Scene Aftermath Supervisor
Aftermath Services
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Experience in emergency response biohazard remediation - homicide, suicide, unattended deaths, mold, fire, water, asbestos, oil spills & medication spills.
- Worked directly with clients & insurance companies in providing estimates through Xactimate. Ensuring work is completed successfully from start to finish.
- Coordinated response efforts for emergency calls across California & Nevada.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Created and updated tracking spreadsheets using Excel.
Operations Manager
Forever21
02.2022 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
Life Enrichment Director
Blossom Vale Senior Living
11.2021 - 01.2022
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Improved staff collaboration and communication through regular meetings, clear expectations, and team-building exercises.
- Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
- Conducted quarterly evaluations of existing programs and made necessary adjustments based on data-driven insights gathered during these assessments.
- Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
- Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.
- Collaborated with interdisciplinary teams to ensure a cohesive approach towards resident care planning and implementation.
- Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
- Maintained detailed documentation of all activities conducted within the department for accurate reporting purposes.
- Utilized creative problem-solving skills to address any challenges or obstacles faced within the role.
- Reduced resident isolation by promoting socialization opportunities within the community environment.
- Assessed individual needs of residents regularly to ensure appropriate support was provided in terms of physical, emotional, mental health care services.
- Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
- Strengthened relationships with local community organizations for increased volunteer support and resource sharing.
- Established strong partnerships with local vendors and service providers to enhance available resources and offerings for residents.
- Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
- Developed comprehensive care plans for each resident, ensuring a holistic approach to their wellbeing.
- Fostered an atmosphere that encouraged open dialogue among staff members, residents and their families to address any concerns or suggestions they might have related to the department.
- Managed budgetary constraints while providing high-quality programming options for all residents.
- Structured monthly activity calendars based on feedback received from both internal and external stakeholders.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
Warehouse Assistant Manager
Amazon Prime Now
03.2020 - 10.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Coordinated internship program logistics, contributing to the professional development of future talent within the company.
- Managed timekeeping processes, ensuring accurate and timely processing of payroll data for all warehouse staff members.
- Maintained confidentiality while handling sensitive employee information during investigations or disciplinary actions.
- Facilitated conflict resolution between employees, fostering a harmonious work environment.
- Prepared comprehensive reports on various HR metrics, supporting data-driven decision making for management teams.
- Assisted in developing compensation strategies by participating in salary surveys and benchmarking activities.
- Streamlined HR operations by maintaining organized personnel files and updating HR systems with accurate information.
- Administered performance evaluations, providing constructive feedback for employee growth and improvement.
- Served as a trusted resource for employees regarding benefits, payroll, and other HR-related inquiries.
- Created and updated tracking spreadsheets using MS Excel.
Waitstaff Lead
Carlton Senior Living
08.2017 - 03.2020
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved resident complaints professionally and effectively, maintaining strong relationships
- Enhanced resident satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
- Boosted overall efficiency by introducing digital ordering systems to streamline communication between front-of-house and back-of-house teams.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Oversaw food preparation and monitored safety protocols.
Education
High school diploma - undefined
Yolo High School
West Sacramento, CASkills
- Vendor management
- Inventory management
- Safety compliance
- Warehouse management system
- Quality Assurance
- Project management
- Food Preparation
- Operations Management
- Dietary aide experience
- Food safety protocol
- Warehouse management
- Waitstaff
- Supply chain management
- POS
- Microsoft Office
- Microsoft Powerpoint
- Chemical hazards
- Insurance sales
- Supply chain & logistics
- OSHA compliance
- Corporate finance
- Forecasting
- Organizational skills
- Alzheimer's care
- Outbound sales
- Business Development
- Senior care
- Sales
- Profit & loss
- Medtech
- California labor law
- Hazmat Management
- Budgeting
- Cleaning
- Pricing
- Family compliance
- Child protective services
- Computer Networking
- Biological hazards
- Environmental policy
- Training & Development
- Employee orientation
- Payroll
- 7 years experience behavioral therapy
- Social media management
- Food safety management
- Picking & packing
- California Federal State law compliance
- Shipping & receiving
- Cycle counts
- Communication skills
- High-end sales
- Food safety
- Program Development
- Leadership
- Packaging
- Dementia care
- Kronos
- Employee relations
- Administrative Experience
- Accounting
- Approved Visitations Supervisor-Social Services /CPS
- Human resources management (6 years)
- Memory care
- Dietary department experience
- Procurement management
- Social work
- High Skilled nursing
- Event planning
- Restaurant management
- Employment & labor law
- Sales management
- Supervising Experience
- Food service management
- Recruiting
- Cost control
- Compliance management
- Warehouse supervisor experience
- Strategic planning
- Assistant manager experience
- Logistics
- Contract negotiation
- Crime scene cleaning
- Social media marketing
- Customer Service
- Capacity Sales
- Microsoft Excel
- Merchandising
- Direct support
- Social services
- Marketing
- Financial Report Writing
- Microsoft Word
- Process improvement
- Xactimate
- Project Management
Certification
- Blood-borne pathogens
- OSHA COMPLIANCE
- Biohazard Remediation
- CPI Certification
- Professional In Human Resources
- CPR Certification
- Food Safety Certification
- Electric Pallet Jack Certification
- First Aid Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
- References:
- Pedro (209)225-5182
- (Forever21 Store Manager)
- Ethan (210)851-5069
- (Aftermath Services District Manager)
- Darius (415)846-7387
- (Amazon Regional Manager)
Timeline
Crime Scene Aftermath Supervisor
Aftermath Services
09.2022 - Current
Operations Manager
Forever21
02.2022 - 09.2022
Life Enrichment Director
Blossom Vale Senior Living
11.2021 - 01.2022
Warehouse Assistant Manager
Amazon Prime Now
03.2020 - 10.2021
Waitstaff Lead
Carlton Senior Living
08.2017 - 03.2020
High school diploma - undefined
Yolo High School
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