Lilianna Gamez
Ventura,CA
Summary
Trough out my years working in the hospitality industry i have learned so much; customer satisfaction through effective conflict resolution and staff training. Proven to my self how good I can work under pressure and how much multitasking I can do. I had to jump in and step up when we were short staffed and with that I learned scheduling skills, ensured to make operations run seamless and improve in guest experiences. I've learned to manage the team along with checkbooks and market place area including doing the ordering for the office and marketplace. I've gotten to meet with amazing people who have taught me so much about the industry along with great customers.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Crowne Plaza Ventura Beach Hotel
05.2022 - Current
- Helped employees through day-to-day work and complex problems, along with training new staff.
- Handled office duties including; ordering of supplies, ordering supplies and managing our marketplace.
- Schedules for the team and myself.
- Created, prepared, and delivered reports.
- Assisted staff with de-escalating and resolving guest issues.
- Made my self available to front desk and other departments to step in to assist with various tasks whenever employee was absent or at lunch, along with language barriers.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to support staff to organize and improve office efficiency.
Front Desk Agent
Crowne Plaza Ventura Beach Hotel
02.2020 - 05.2022
- Answered multi-line phone system.
- Greeted guests and customers upon arrival, offered assistance, and answered questions.
- Answered customer phone calls promptly and appropriately handled needs.
- Set up reservations, collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas.
- Helped guests with check out and check in process.
Education
Unfinished
Ventura College
Ventura, CAHigh School Diploma -
Ventura High School
Ventura, CA06.2019
Skills
- Scheduling and calendar management
- Multitasking proficiency
- Front desk operations,Concierge services
- Staff training
- Conflict mediation/ issue handling
- Emergency procedures
- People person
- Time management
- Team player
- Always willing to learn
Languages
English
Spanish
Timeline
Front Office Supervisor
Crowne Plaza Ventura Beach Hotel
05.2022 - Current
Front Desk Agent
Crowne Plaza Ventura Beach Hotel
02.2020 - 05.2022
Unfinished
Ventura College
High School Diploma -
Ventura High School
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