Lilianna Chen
Montreal,QC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Genetec Inc
01.2023 - 08.2023
- Used JIRA ticketing system to manage and process support actions and requests.
- Delivered onsite technical support for 10-15 employees per shift.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Maintained accurate records of infrastructure components.
Line Cook
Yokato Yokabai
Montreal, QC
08.2022 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, averaging over 100 meals per shift.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and ingredients for maximum productivity.
- Maintained high standards of cleanliness, safety and food safety throughout the shift.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Data Entry Clerk
Décolux Imports
12.2020 - 12.2021
- Entered and updated information into relevant databases with 99% accuracy and efficiency.
- Prepared and updated invoice details accordingly.
- Sorted documents and maintained organized filing process.
Restaurant Server
Cultures
08.2018 - 09.2019
- Served food and beverages promptly for up to 70 customers per day with focused attention to their needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with other staffs to deliver customer meals in timely manner.
Education
Bachelor of Computer Science - Computer Science - Computer Applications Option
Concordia University
Montreal, QC12.2023
DEC - Commerce
Marianopolis College
Montreal, QC08.2018
Skills
Applications
- Bomgar
- Gecko
- Remote Desktop Connection
- Eclipse
- MapleSoft
- Visual Studio Code
- MySQL Workbench
- Microsoft Office
Platforms
- JIRA
- Active Directory (AD)
- Azure Active Directory (AAD)
- Microsoft Intune Admin Center
- Microsoft Endpoint Configuration Manager (SCCM)
- Local Administrator Password Solution (LAPS)
- Exchange Admin Center (EAC)
Languages
- English
- French
- Spanish
- Mandarin
- Cantonese
- Taishanese
Certification
COMPTIA A+ (In Progress), expected completion Dec 2023
Timeline
IT Support Specialist
Genetec Inc
01.2023 - 08.2023
Line Cook
Yokato Yokabai
08.2022 - 12.2022
Data Entry Clerk
Décolux Imports
12.2020 - 12.2021
Restaurant Server
Cultures
08.2018 - 09.2019
Bachelor of Computer Science - Computer Science - Computer Applications Option
Concordia University
DEC - Commerce
Marianopolis College