Lilianna Chen
Montreal,QC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Genetec Inc
01.2023 - 08.2023
- Used JIRA ticketing system to manage and process support actions and requests.
- Delivered onsite technical support for 10-15 employees per shift.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Maintained accurate records of infrastructure components.
Line Cook
Yokato Yokabai
Montreal, QC
08.2022 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, averaging over 100 meals per shift.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and ingredients for maximum productivity.
- Maintained high standards of cleanliness, safety and food safety throughout the shift.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Data Entry Clerk
Décolux Imports
12.2020 - 12.2021
- Entered and updated information into relevant databases with 99% accuracy and efficiency.
- Prepared and updated invoice details accordingly.
- Sorted documents and maintained organized filing process.
Restaurant Server
Cultures
08.2018 - 09.2019
- Served food and beverages promptly for up to 70 customers per day with focused attention to their needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with other staffs to deliver customer meals in timely manner.
Education
Bachelor of Computer Science - Computer Science - Computer Applications Option
Concordia University
Montreal, QC12.2023
DEC - Commerce
Marianopolis College
Montreal, QC08.2018
Skills
Applications
- Bomgar
- Gecko
- Remote Desktop Connection
- Eclipse
- MapleSoft
- Visual Studio Code
- MySQL Workbench
- Microsoft Office
Platforms
- JIRA
- Active Directory (AD)
- Azure Active Directory (AAD)
- Microsoft Intune Admin Center
- Microsoft Endpoint Configuration Manager (SCCM)
- Local Administrator Password Solution (LAPS)
- Exchange Admin Center (EAC)
Languages
- English
- French
- Spanish
- Mandarin
- Cantonese
- Taishanese
Certification
COMPTIA A+ (In Progress), expected completion Dec 2023
Timeline
IT Support Specialist
Genetec Inc
01.2023 - 08.2023
Line Cook
Yokato Yokabai
08.2022 - 12.2022
Data Entry Clerk
Décolux Imports
12.2020 - 12.2021
Restaurant Server
Cultures
08.2018 - 09.2019
Bachelor of Computer Science - Computer Science - Computer Applications Option
Concordia University
DEC - Commerce
Marianopolis College
Similar Profiles
Angel Eduardo Arellano CastilloAngel Eduardo Arellano Castillo
Purchase Order Administrator – Wholesale at GenetecPurchase Order Administrator – Wholesale at Genetec
Samira TabtabSamira Tabtab
Facilities Coordinator at Genetec Inc.Facilities Coordinator at Genetec Inc.
Darya N.Darya N.
Conseillère En Acquisition De Talents at GenetecConseillère En Acquisition De Talents at Genetec
Himzet AlicHimzet Alic
Deputy Handling Director at NewrestDeputy Handling Director at Newrest
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc