Liliane Avery Spirito
Summary
Multi-tasking Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Eagleson Veterinary Clinic
02.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Veterinary Receptionist
VCA Ottawa Veterinary Hospital
04.2022 - 09.2022
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Restaurant Server
Rogers Italian Bistro
02.2019 - 02.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Personal Support Worker
Volunteer Work + Schooling
08.2018 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Dance Teacher
Creation De Dance Canadienne
09.2014 - 06.2016
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Provided private lessons for advanced dancers seeking more specialized instruction or audition preparation assistance.
Education
GED -
Western Quebec Career Centre
Gatineau, QC08.2018
High School Diploma -
Keystone Highschool
New York City, NYC09.2016
Skills
- Teamwork and Collaboration
- Medical Recordkeeping
- Remote Office Availability
- Prioritization
- Compassionate Care
- Effective Multitasking
- Attention to Detail
- Customer Service
- Meeting deadlines
- Client Support
- Calm Under Pressure
- Multi-line phone talent
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Veterinary Receptionist
Eagleson Veterinary Clinic
02.2023 - Current
Veterinary Receptionist
VCA Ottawa Veterinary Hospital
04.2022 - 09.2022
Restaurant Server
Rogers Italian Bistro
02.2019 - 02.2022
Personal Support Worker
Volunteer Work + Schooling
08.2018 - 06.2020
Dance Teacher
Creation De Dance Canadienne
09.2014 - 06.2016
GED -
Western Quebec Career Centre
High School Diploma -
Keystone Highschool
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