Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliane Sayegh

Montreal,QC

Summary

An ongoing passion for fitness after 4 years of working in the industry- looking to grow my knowledge and experience from the gym to a physio clinic. Providing additional, efficient assistance and support in people’s medical experience.


With a clean work ethic, friendly customer service and an ambition for learning, looking to improve their wellbeing experience- work and dedication is what I aim to practice!

Overview

5
5
years of professional experience

Work History

Receptionist

Studio Epix
06.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed reservations, communicated with clients, and updated client records.
  • Answered phone promptly and responded to inquiries to callers seeking information
  • Kept reception area clean and neat to give a positive first impression and a warm welcoming environment to clients and visitors
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion
  • Increased client satisfaction by regulating reservation systems by following up with attendance regarding waitlists and reducing wait times
  • Routed incoming mail and messages to relevant personnel without delay.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under time constraints
  • Provided administrative support to staff members by handling correspondence and managing office supply inventory
  • Assisted in the onboarding of new employees by giving a clear and effective approach when presenting orientation materials and providing guidance on company policies.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Front Desk Supervisor

ENSO Yoga
03.2023 - 01.2024
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Collaborated with team members to handle client requirements for sign-in procedures
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to reception staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Acted as assistant manager to address client needs in the absence of studio manager.
  • Maintained efficient receptionist work while addressing additional client concerns and studio demands.

Coaching Intern

Paradigm Fitness St-Henri
01.2023 - 12.2023
  • Developed game plans and adjusted to meet various game situations.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Researched latest industry trends and developments to keep abreast of best practices.

Receptionist

ENSO Yoga
12.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Collected CC payments, processed transactions and updated relevant records.
  • Maintained clean and organized front desk area, and managed studio cleaning staff throughout the shift.

Gym Front Desk Manager

Hard Knox Gym
01.2020 - 12.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, information and guest concerns.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Education

Personal Trainer - Primary Movements,Anatomy,Strength,Cardio

YMCA
06.2023

Strength & Speed Specialist - BarbellMechanics,Agility/SpeedDrills,Coordination

Agatsu Inc.
02.2022

Kettlebell Specialist (Level 1) - Kettlebell Mechanics And Strength Training

Agatsu Inc.
11.2021

Skills

  • Sales Expertise
  • Transportation Information
  • VIP Guest Relations
  • Personnel Management
  • Staff Development
  • Payment Oversight
  • Check-In and Check-Out Procedures
  • Time Management
  • Effective Planning
  • Customer Service Management
  • Team Performance Monitoring
  • Credit and Cash Payments
  • Telephone Etiquette

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Receptionist

Studio Epix
06.2024 - Current

Front Desk Supervisor

ENSO Yoga
03.2023 - 01.2024

Coaching Intern

Paradigm Fitness St-Henri
01.2023 - 12.2023

Receptionist

ENSO Yoga
12.2022 - 03.2023

Gym Front Desk Manager

Hard Knox Gym
01.2020 - 12.2022

Personal Trainer - Primary Movements,Anatomy,Strength,Cardio

YMCA

Strength & Speed Specialist - BarbellMechanics,Agility/SpeedDrills,Coordination

Agatsu Inc.

Kettlebell Specialist (Level 1) - Kettlebell Mechanics And Strength Training

Agatsu Inc.

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Liliane Sayegh