LILIANE BOU RAAD
Laval,QC
Summary
Accomplished professional with a proven track record in administrative management and customer service excellence, notably at Metlife. Skilled in office administration and teaching strategies, demonstrating exceptional organizational leadership and empathy. Enhanced client engagement and streamlined operations, contributing to significant improvements in efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Private Math Tutor
Private Home
11.2021 - 12.2023
- Managed scheduling logistics for multiple clients while maintaining flexibility to accommodate changing needs or last-minute requests.
- Implemented creative approaches to explain complex mathematical ideas, making them more accessible and understandable for students.
- Adapted tutoring techniques based on student feedback, resulting in increased engagement and comprehension during sessions.
- Stayed informed on best practices in math education through ongoing professional development opportunities, ensuring delivery of high-quality instruction.
Executive Coordinator
Metlife
05.2019 - 07.2021
- Coordinated and managed executive schedules, appointments, and travel arrangements.
- Assisted in preparing reports, presentations, and other documents as required.
- Acted as the point of contact between executives and internal/external clients.
- Handled confidential and sensitive information with discretion.
- Conducted research and compiled data to support executive decision-making.
- Organized and facilitated meetings, conferences, and other events.
- Managed and prioritized incoming communications, including emails, phone calls, and mail.
- Provided administrative support to executives as needed.
Internship Student
Syndicat Des Equipements De La Route (SER)
09.2018 - 11.2018
- Participated seminars, continuously expanding professional knowledge and skills.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Participated in road safety training program with Fondation Renault in September 2018.
Administrative Management
Collège Des Soeurs Des Saints Coeurs Bickfaya
10.2014 - 09.2017
- Managed student enrollment and registration.
- Managed student records.
- Created and updated class schedules.
- Coordinated events and extracurricular activities.
- Handled financial transactions.
- Maintained communication with students, parents, and staff.
- Ensured compliance with regulatory requirements.
Customer Service
C.A.P Insurance
02.2013 - 09.2014
- Delivered exceptional customer service, exceeding member expectations consistently.
- Enhanced store reputation through exceptional customer service and friendly interactions.
- Resolved customer service issues related to pricing or discounts.
- Increased client retention through excellent customer service and consistent followups.
Internship Student
Bankers Insurance
02.2012 - 04.2012
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Improved internship experience by efficiently managing assigned tasks.
Education
Master of Science - Road Safety Management
Saint Joseph University of Beyrouth
Lebanon04.2019
Master of Science - Insurance And Risk Management
Saint Joseph University of Beyrouth
LebanonBachelor of Science - Insurance And Risk Management
Saint Joseph University of Beyrouth
Lebanon06.2014
High School Diploma -
Collège Des Saints-Cœurs Bickfaya
Lebanon06.2011
Skills
- Patience and Empathy
- Teaching strategies
- Assessment and Evaluation
- Office Administration
- Document Preparation
- Organizational Leadership
- Administrative Management
Languages
French
Native or Bilingual
English
Professional Working
Arabic
Native or Bilingual
Volunteer Experience
Member
Organization: Yasa (Youth Association for Social Awareness)
Location: Lebanon
Dates of Involvement: January 2019 - Present
- Focused on road safety initiatives.
- Conducted seminars on road safety for schools and other community groups.
Timeline
Private Math Tutor
Private Home
11.2021 - 12.2023
Executive Coordinator
Metlife
05.2019 - 07.2021
Internship Student
Syndicat Des Equipements De La Route (SER)
09.2018 - 11.2018
Administrative Management
Collège Des Soeurs Des Saints Coeurs Bickfaya
10.2014 - 09.2017
Customer Service
C.A.P Insurance
02.2013 - 09.2014
Internship Student
Bankers Insurance
02.2012 - 04.2012
Master of Science - Road Safety Management
Saint Joseph University of Beyrouth
Master of Science - Insurance And Risk Management
Saint Joseph University of Beyrouth
Bachelor of Science - Insurance And Risk Management
Saint Joseph University of Beyrouth
High School Diploma -
Collège Des Saints-Cœurs Bickfaya
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