Liliana Ventura Garcia
Nanaimo,Canada
Summary
Experienced Community Support Worker with expertise in crisis intervention and mental health support. Skilled in fostering inclusive environments and guiding individuals through behavioral challenges. Proficient in English and Spanish, offering compassionate care to vulnerable populations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Youth Worker
Covenant House International-Vancouver, BC
Vancouver, BC
12.2023 - Current
- Participated as a Youth Worker in low barrier shelter with capacity for twenty eight youths between the ages of 19 to 24 facing mental challenges and substance abuse
- Assisted residents in Sanctuary Program (SP) in exiting street life, maintaining independence, or accessing supports to have their needs met
- Offered emotional support and crisis intervention, employing non-violent de-escalation techniques when necessary.
- Supported youth with addictions, mental health issues, and behavior management issues, with referrals to other health professionals when needed.
- Recognized and responded to opioid overdose emergencies. Successfully administered oxygen and naloxone (Narcan) with a 100% survival rate.
- Established trusting relationships with our residents keeping boundaries and employing trauma-informed approach
- Recorded in Efforts to Outcomes (ETO), resident's notes, incident reports, behavior log, and other routine documentation as required.
- Observed, reported, and documented any changes in the health or behavior of our residents.
Team Leader (Winter Mat Program)
Covenant House Vancouver - Vancouver, BC
Vancouver, BC
11.2024 - 03.2025
- Led a team in a temporary shelter, managing daily operations, and ensuring the safety and well-being of our ten residents.
- Assessed and responded to our resident's immediate needs, providing them with practical resources, including food and clothing.
- Completed intake and consent from our residents Upon entry to the WSP, introduce the services provided, orient new youth, complete program intake/admission
- Coordinated with healthcare professionals to address residents' needs and facilitate access to resources.
- Provided emotional support and non-violent crisis intervention to youth facing mental health challenges.
- Collected basic information from our residents and updated their data in the Homeless Individuals and Families Information System (HIFIS).
- Documented resident interactions and incidents, maintaining accurate and confidential records.
Health Care Aide
Hero Home Care-Vancouver, BC
Vancouver, BC
10.2023 - 08.2024
- Assisted 20 clients with their activities of daily living (bathing, dressing, feeding).
- Supported clients with light housekeeping and companionship.
- Assisted with mobility and range of motion exercises.
- Operating safely, Holey lifts, ceiling, and floor lifts transfer clients from bed to wheelchair, toilet, or shower.
- Assisted in administering medication according to the Medication Administration Record (MAR).
- Observed, report and documented any changes in the client's health
Health Care Aide
Cottage Hospice-Vancouver, BC
Vancouver, BC
01.2024 - 04.2024
- Provided 10 residents with personal care (bathing, dressing, grooming, oral care and toileting)
- Performed light housekeeping duties in the hospice.
- Assisted residents in feeding when necessary, repositioning, and skin care.
- Cultivated a peaceful and positive environment for patients and their families.
- Observed, reported, and documented any changes in the patient's health to nurses and doctors.
- Offered emotional support and companionship to patients, showing empathy for their feelings.
Extreme Weather Shelter Support Worker
WINGS Fellowship Ministers-Delta, BC
Delta, BC
03.2023 - 04.2024
- Supported the overall functioning of the shelter program (setting up, taking down, and storing mats and blankets).
- Provided essential overnight care and support to ten residents.
- Completed intake forms, documented interactions and incidents and report them to the manager
- Performed internal and external security checks.
- Assisted in preparing warm dinners and cold breakfasts for our residents.
- Promoting safety in the shelter for residents, and staff.
Health Care Aide
Regional Hospital of Petroleos Mexicanos (PEMEX)-Poza Rica, Veracruz. Mexico
Poza Rica, Mexico
11.2006 - 07.2018
- Ensured the cleanliness, sanitation of exam rooms and equipment
- Collected patient medical histories and vital signs and reported any changes in the patient's health
- Taking patients to the exam room and observing doctors and nurses during medical examinations
- Supported with administrative duties (i.e. scheduling, appointments, maintaining medical records)
- Assisted patients with their ADL such as showering, changing clothes, feeding
Education
College diploma - Community Mental Health Worker
Vancouver Island University
Nanaimo, BC04.2024
College diploma - Healthcare Assistant
Sprott Shaw
Surrey, BC08.2023
DCS / DEC - Business comunication
Greystone College
Vancouver, BC11.2020
Diploma - International Business Management
Greystone College
Vancouver, BC, CA08.2019
Diploma - Health Care Administration
National Polytechnic Institute
Mexico09.2018
Masters - Quality Managment
Veracruzana University
Poza Rica, Veracruz08.2017
Bachelor's Degree - Industrial Engineering
Querétaro Institute of Technology
Querétaro, Mexico07.2006
Skills
- Crisis intervention techniques
- Emergency response
- Bilingual communication
- Patient care procedures
- Documentation and reporting
Certification
- Basic and advance Certicate course in hospice and palliative care (August 2023 to Present)
- Medication Administration Assistance Course (August 2023 to Present)
- Naloxone (February 2023 to Present) - Naloxone online training
- Certificate in Supervisory Management (CSM) (April 2019 to Present) - Canadian Institute of Management (CIM)
- Food Safety 2023 for Food Handlers (February 2023 to February 2028) - Certificate # 490984
- NVCI (March 2024 to March 2027) - CPI Blue Card Nonviolence Crisis Intervention
- Standard first aid- with CPR-C-AED (April 2023 to April 2026) - St. John Ambulance Saint-Jean Certificate no. 1316261741
Languages
English - Advanced, Spanish - Fluent
Timeline
Team Leader (Winter Mat Program)
Covenant House Vancouver - Vancouver, BC
11.2024 - 03.2025
Health Care Aide
Cottage Hospice-Vancouver, BC
01.2024 - 04.2024
Youth Worker
Covenant House International-Vancouver, BC
12.2023 - Current
Health Care Aide
Hero Home Care-Vancouver, BC
10.2023 - 08.2024
Extreme Weather Shelter Support Worker
WINGS Fellowship Ministers-Delta, BC
03.2023 - 04.2024
Health Care Aide
Regional Hospital of Petroleos Mexicanos (PEMEX)-Poza Rica, Veracruz. Mexico
11.2006 - 07.2018
College diploma - Community Mental Health Worker
Vancouver Island University
College diploma - Healthcare Assistant
Sprott Shaw
DCS / DEC - Business comunication
Greystone College
Diploma - International Business Management
Greystone College
Diploma - Health Care Administration
National Polytechnic Institute
Masters - Quality Managment
Veracruzana University
Bachelor's Degree - Industrial Engineering
Querétaro Institute of Technology
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