LILIANA VENEGAS
Santa Ana
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
Work History
Intermediate Claims Representative
Collectors
05.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Trained new Claims Representatives on company policies, procedures, and improving overall team productivity.
- Reduced claim resolution times with thorough documentation and timely follow-up.
- Reviewed security footage for missing or damaged product.
- Wrote extensive reports with each footage review.
Intermediate Customer Care Representative
COLLECTORS
10.2021 - 05.2024
- Demonstrated strong communication skills to interact with customers via phone, email, in person and online chat
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Managed workload effectively by prioritizing tasks according to urgency or importance
- Utilized problem solving techniques to identify solutions for customer issues
- Maintained up-to-date knowledge of product information and services offered
- Assisted customers in navigating webpages, locating products or services, or completing transactions
- Attended multiple trade shows that were hosted out of state and out of the country
- Assisted with training new representatives
- Worked in the concierge department taking in person orders from dealers which included high valued cards
- Took on a show lead position for several months
- This included organizing a team, manifesting orders, submitting reports, scheduling, speaking to event coordinators, and leading the team
Purchasing Assistant
OMNI METAL FINISHING
08.2014 - 03.2020
- Maintained relationships with vendors to ensure timely deliveries of materials and services at competitive prices
- Built effective working relationships with suppliers through regular communication via phone calls, emails and meetings
- Prepared purchase requisitions, requests for quotes, bids, and tenders documents as per organizational guidelines
- Ensured compliance with corporate purchasing regulations, laws, standards and ethical practices
- Created and maintained accurate records of all purchasing activities using various software programs
- Evaluated vendor quotations and made recommendations based on quality, cost and delivery timescales
- Reviewed invoices from suppliers ensuring accuracy prior to payment processing
- Managed inventory levels by tracking stock levels and ordering supplies as required
Education
High School Diploma -
Westminster High School
06.2007
Skills
- Payment Processing
- Customer Service
- Data Entry
- Documentation And Reporting
- Call center experience
- Inbound Customer Service
- Problem Solving
- Active Listening
- Telephone Etiquette
- Computer Literacy
- Multitasking
- Attention to Detail
- Positive Attitude
- Customer Relations
- De-escalation techniques
Languages
Spanish
Timeline
Intermediate Claims Representative
Collectors
05.2024 - Current
Intermediate Customer Care Representative
COLLECTORS
10.2021 - 05.2024
Purchasing Assistant
OMNI METAL FINISHING
08.2014 - 03.2020
High School Diploma -
Westminster High School
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