LILIANA VENEGAS
Santa Ana
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
Work History
Intermediate Claims Representative
Collectors
Santa Ana, CA
05.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Trained new Claims Representatives on company policies, procedures, and improving overall team productivity.
- Reduced claim resolution times with thorough documentation and timely follow-up.
- Reviewed security footage for missing or damaged product.
- Wrote extensive reports with each footage review.
Intermediate Customer Care Representative
COLLECTORS
Santa Ana, CA
10.2021 - 05.2024
- Demonstrated strong communication skills to interact with customers via phone, email, in person and online chat
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Managed workload effectively by prioritizing tasks according to urgency or importance
- Utilized problem solving techniques to identify solutions for customer issues
- Maintained up-to-date knowledge of product information and services offered
- Assisted customers in navigating webpages, locating products or services, or completing transactions
- Attended multiple trade shows that were hosted out of state and out of the country
- Assisted with training new representatives
- Worked in the concierge department taking in person orders from dealers which included high valued cards
- Took on a show lead position for several months
- This included organizing a team, manifesting orders, submitting reports, scheduling, speaking to event coordinators, and leading the team
Purchasing Assistant
OMNI METAL FINISHING
Fountain Valley, CA
08.2014 - 03.2020
- Maintained relationships with vendors to ensure timely deliveries of materials and services at competitive prices
- Built effective working relationships with suppliers through regular communication via phone calls, emails and meetings
- Prepared purchase requisitions, requests for quotes, bids, and tenders documents as per organizational guidelines
- Ensured compliance with corporate purchasing regulations, laws, standards and ethical practices
- Created and maintained accurate records of all purchasing activities using various software programs
- Evaluated vendor quotations and made recommendations based on quality, cost and delivery timescales
- Reviewed invoices from suppliers ensuring accuracy prior to payment processing
- Managed inventory levels by tracking stock levels and ordering supplies as required
Education
High School Diploma -
Westminster High School
06.2007
Skills
- Payment Processing
- Customer Service
- Data Entry
- Documentation And Reporting
- Call center experience
- Inbound Customer Service
- Problem Solving
- Active Listening
- Telephone Etiquette
- Computer Literacy
- Multitasking
- Attention to Detail
- Positive Attitude
- Customer Relations
- De-escalation techniques
Languages
Spanish
Timeline
Intermediate Claims Representative
Collectors
05.2024 - Current
Intermediate Customer Care Representative
COLLECTORS
10.2021 - 05.2024
Purchasing Assistant
OMNI METAL FINISHING
08.2014 - 03.2020
High School Diploma -
Westminster High School