Liliana Valdez
Delano
Summary
Motivated professional with strong proficiency in data entry and solid foundation in mathematical and analytical thinking. Exceptional customer service abilities and personable team player. Committed to continuous, self-directed learning and eager to expand knowledge and skills. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Language
Work History
Seasonal Staffing Coordinator
Full Steam Staffing
07.2022 - Current
- Assisted with personnel records management to support recordkeeping accuracy
- Collaborated with manager to determine department's short and long-term hiring needs
- Conducted reference checks and screening of potential candidates to support onboarding process
- Verified payroll, vacation and sick time hours to support accounting processes
- Utilized online applicant tracking system to screen resumes for all job openings
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases
- Improved office efficiency by effectively managing internal communications and correspondence
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Interviewed, hired, and mentored over 500 new personnel and oversaw all staffing operations.
Seasonal Data Entry Clerk
Full Steam Staffing
03.2022 - 07.2022
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Sorted documents and maintained organized filing process
- Organized, sorted and checked input data against original documents
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Entered data into Tempworks system according to formatting standards
- Produced monthly reports using advanced Excel spreadsheet functions
- Received incoming calls and handled data requests from internal stakeholders
- Review employee applications and make needed corrections
Branch Service Specialist
Union Bank
03.2020 - 07.2021
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions
- Built trusting relationships with members by offering sound financial advice and personalized service
- Processed customers' deposits, transfers and cash withdrawals
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch
- Managed branch vault and cash supply to keep appropriate level of currency on hand
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Surpassed sales goals through implementation of effective marketing strategies
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Business Development Manager
Delano Chevrolet Buick GMC
02.2016 - 03.2020
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
- Executed Monthly Performance Plans with representatives to identify production gaps
- Created team rotations to man center effectively during peak hours
- Answered central telephone system and directed calls accordingly
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept records in CRM to maintain customer data.
- Answered over 50 incoming calls daily to resolve customer issues and schedule appointments.
- Sent email blasts to customers in the CRM to promote business.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Generated detailed sales reports for management review, identifying trends in customer preferences and offering recommendations for future inventory selections.
Education
High school diploma -
Robert F. Kennedy High School
Delano, CA 08.2011 - 6 2015
Skills
- Document Management and Storage
- Microsoft Office Suite
- Multitasking and Prioritization
- Data Management
- 10-Key Certification
- Cash Handling
- 60 WPM typing Cert
- AMG
- Kronos
- UKG
- Microsoft Advanced
- Efficient and Detail-Oriented
- Data Entry
- Account Services
- Producing reports
Timeline
Seasonal Staffing Coordinator
Full Steam Staffing
07.2022 - Current
Seasonal Data Entry Clerk
Full Steam Staffing
03.2022 - 07.2022
Branch Service Specialist
Union Bank
03.2020 - 07.2021
Business Development Manager
Delano Chevrolet Buick GMC
02.2016 - 03.2020
High school diploma -
Robert F. Kennedy High School
08.2011 - 6 2015
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