Liliana Trejo

• Helping launch and manage the program operations in partnership with Operational Hope- North County

• Collaborate with case managers to assist clients in identifying services needed
• Completes a broad variety of high-level administrative functions and projects in a timely manner
• Prepares materials, attends and takes minutes for the IDT meetings
• Arranges for meetings /trainings including catering/food services as needed.
• Communication for multiple sources, including technology website, email, presentations, meeting notes/minutes.
• Ensure resolution of issues, reporting to appropriate personal and monitors progress until completed.
• Arrange relationships with external parties all around SD county consultants, services , and strategic business partners to access services.
• Work collaboratively with the leadership team and SYHealth Department to create and implement engagement, communications and retention strategies

Collect and document data using Excel, Microsoft Word, and Outlook, fax, scanner, printer, EMR,EHR, i2i, ARIES, TEAMS, ZOOM.

Collaborating in gathering data for audits through EMR/EHR.

Enhancing patient outcomes and patient centeredness

Collaborate with the medical and administrative team.

Managing telephone contact with patients to follow up proper services and resources

Communicate effectively with patients and training new personal to increase retention, budgeting, and clinic goals always following policies and procedures.

Centering Pregnancy Case management using organizational and analytical skills establishing protocols and procedures to properly implement research.

Managing and leader the settings for Diabetes clinic, Sports Medicine, Procedure clinic, Family Practice, Peds clinic, Specialty, and Urgent Care.

Effective communication as part of the Employee Committee and meetings with Internal and External Customer Service.

Facilitating all new employee orientations to foster positive team attitude providing internal and external customer service.