Liliana Sayavedra
Pomona,CA
Summary
Dynamic Site Lead at Middle Tree Academy with a proven track record in operations management and team leadership. Enhanced site efficiency through streamlined processes and fostered collaboration among team members. Skilled in problem-solving and communication, driving positive outcomes and improving overall performance. Committed to mentoring and developing staff for success.
Overview
14
14
years of professional experience
Work History
Site Lead
Middle Tree Academy
08.2022 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Developed effective communication channels between onsite teams and offsite management staff.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
Clinical Liason
Pomona Valley Hospital
02.2018 - 10.2021
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Educated health care professionals on ways to humanize patients' experiences.
- Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
- Enhanced care coordination by collaborating with healthcare providers, patients, and families to develop comprehensive care plans.
Cashier
Bravo Burger
01.2011 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Psychology
Ganesha High School
Pomona, CASkills
- Operations management
- Mentoring and coaching
- Quality assurance
- Safety awareness
- Construction supervision
- Site coordination
- Site safety
- Staff management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Team leadership
- Relationship building
Languages
English
Spanish
Timeline
Site Lead
Middle Tree Academy
08.2022 - Current
Clinical Liason
Pomona Valley Hospital
02.2018 - 10.2021
Cashier
Bravo Burger
01.2011 - 01.2017
Psychology
Ganesha High School
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