Liliana Sainz
Oceanside
Summary
Compassionate Medical Front Office Receptionist known for high productivity and efficiency in task completion. Possess specialized skills in patient scheduling and electronic health records management. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front office duties and enhancing patient care experience.Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Medical Front Office Receptionist
Optum
Vista
09.2019 - 04.2026
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated patient records using electronic health systems.
- Maintained a clean and organized front desk area, ensuring a welcoming environment.
- Addressed patient inquiries and resolved issues with professionalism and empathy.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Supported staff by managing incoming calls and directing them appropriately.
- Performed data entry accurately into the practice's EMR system as needed.
- Collected and verified patient information for accuracy before appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Front Office Receptionist
Dr. Rahele Mazarei
Oceanside
07.2003 - 09.2019
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed multi-line phone system, directing calls to appropriate staff member efficiently
- Maintained a clean and organized front desk area, ensuring a welcoming environment.
- Addressed patient inquiries and resolved issues with professionalism and empathy.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated communication between patients and healthcare providers effectively.
- Performed data entry accurately into the practice's EMR system as needed.
- Collected and verified patient information for accuracy before appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Unit Secretary - Unit Secretary
Vista Adult School
Vista, CA 03.2002 - 05.2003
El Camino High School
Oceanside, CASkills
- Electronic health records
- Multi-line phone management
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Attention to detail
- Time management
- HIPAA compliance
- Patient registration
- Patient scheduling
- Front desk operations
- EMR / EHR
- Telephone etiquette
- Patient callbacks
- Typing and filing
- Multitasking capacity
Languages
English
Professional
Spanish
Professional
Certification
- Unit Secretary Certification
Timeline
Medical Front Office Receptionist
Optum
09.2019 - 04.2026
Medical Front Office Receptionist
Dr. Rahele Mazarei
07.2003 - 09.2019
Unit Secretary - Unit Secretary
Vista Adult School
03.2002 - 05.2003
El Camino High School