Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Reyes

Chino

Summary

Dynamic professional with extensive experience as a Loan Officer Assistant at The Mortgage Lab, excelling in loan processing and customer service. Proven ability to streamline document verification, enhancing efficiency and client satisfaction. Adept at problem-solving and maintaining organized systems, contributing to a smoother pre-approval process and improved client experiences.

Overview

6
6
years of professional experience

Work History

Loan Officer Assistant

The Mortgage Lab
02.2022 - Current
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Assembled important paperwork and disclosures for borrower.

Restaurant Manager

Armando's Mexican Restaurant
04.2019 - 01.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

Bachelor of Arts - Business Administration With Emphasis in Acct

Mount Saint Mary's University
Los Angeles, CA

High School Diploma -

Don Antonio Lugo
Chino, CA
06-2003

Skills

  • File management
  • Loan processing
  • Customer service
  • Data entry
  • Problem-solving
  • Credit analysis
  • File processing
  • Document verification

Languages

Spanish
Professional Working

Timeline

Loan Officer Assistant

The Mortgage Lab
02.2022 - Current

Restaurant Manager

Armando's Mexican Restaurant
04.2019 - 01.2022

Bachelor of Arts - Business Administration With Emphasis in Acct

Mount Saint Mary's University

High School Diploma -

Don Antonio Lugo

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Liliana Reyes