Liliana Raquel Azevedo Xavier
Mississauga,Canada
Summary
Experienced hospitality professional with a strong focus on customer satisfaction and problem-solving. Expertise in Excel and communication skills consistently improve service quality. Capable of flexible scheduling and ensuring cleanliness in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Waitress / Bar Staff
Paulo Soares, Unipessoal Lda
02.2023 - 03.2026
- Provided excellent customer service in a fast-paced dining environment.
- Resolved customer complaints promptly to improve overall dining satisfaction.
- Handled cash transactions and processed payments accurately to streamline customer service.
- Maintained cleanliness and organization of tables and dining area to ensure positive guest experience.
Waitress /Customer Service Cashier
Mário Luís Pires Machado
03.2021 - 01.2023
- Took accurate orders and communicated them to the kitchen staff.
- Processed payments accurately using point-of-sale systems efficiently.
- Assisted in training new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization dining area.
- Stocked shelves with products to improve customer shopping experience and facilitate easy access.
Cleaning Assistant
Self-Employed
12.2019 - 03.2021
- Maintained high standards of cleanliness and hygiene in all areas.
- Cleaned spaces using effective cleaning techniques and products.
- Assessed client needs to provide tailored cleaning services.
- Followed safety protocols while handling cleaning materials to minimize risks.
CASHIER
Empresa Finançor Distribuição Alimentar, Lda
09.2018 - 12.2018
- Managed cash register operations, ensuring accurate payment processing and balanced transactions.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained organized and clean checkout area to enhance customer experience.
- Replenished merchandise on shelves to ensure product availability for customers.
Education
Table and Bar Service - 1st & 2nd Year -
Avenida Restaurant
São Roque do Pico, PortugalIntership - Vineyards
Agrarian Development Services
Madalena do Pico, Portugal11-2017
High School Diploma -
Escola Basica E Secundaria
Sao Roque Do Pico06-2015
Skills
- Hospitality service expertise
- Cleaning protocols
- Effective communication
- Time management
- Ability to be proactive
- Flexible scheduling
- Professionalism
- Word
- Excel
- Power point
- Photo editing
- Video editing
Personal Information
- Date of Birth: 05/21/96
- Gender: Female
- Nationality: Portuguese
Languages
English and Portuguese
Timeline
Waitress / Bar Staff
Paulo Soares, Unipessoal Lda
02.2023 - 03.2026
Waitress /Customer Service Cashier
Mário Luís Pires Machado
03.2021 - 01.2023
Cleaning Assistant
Self-Employed
12.2019 - 03.2021
CASHIER
Empresa Finançor Distribuição Alimentar, Lda
09.2018 - 12.2018
Table and Bar Service - 1st & 2nd Year -
Avenida Restaurant
Intership - Vineyards
Agrarian Development Services
High School Diploma -
Escola Basica E Secundaria