Liliana Quintero
Indio
Summary
A dedicated individual and dependable customer service representative who thrives in both working independent and team-based environments. Known for a strong commitment to helping people effectively and ensuring tasks are completed correctly, with a focus on delivering high quality service. Approaches work with care, professionalism, and attention to detail, while remaining open to learn through mistakes and valuing the knowledge and growth that come from feedback and experience.
Professional with strong background in food service, specializing in efficient order management and exceptional customer service. Consistently ensures smooth operations and timely delivery in fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
To Go Specialist
Mariscos Guamuchil
02.2026
- Taking care of incoming phone calls to place incoming orders. Working closely with the kitchen to make sure orders are packed accordingly, while being in a high paced environment and following all food and beverage health codes.
Budtender/Sales Associate
Hightend Dispensary & Lounge
06.2023 - 08.2025
- Responsible for preparing and maintaining workstations to ensure they are ready at opening and remain clean and fully stocked throughout service. Duties include assisting with side work, stocking, and cleaning during downtime, completing all opening and closing cleaning and organization checklists, and participating in periodic all-staff cleanings and meetings. The role also requires maintaining proper cash-handling procedures, providing excellent 2025 - Aug 2025 service by greeting guests upon arrival and wishing them farewell upon departure, and promptly communicating with the Inventory Manager or Manager on Duty regarding low inventory levels.
Customer Experience Manager
Renova Energy
02.2022 - 06.2025
- Addressed customer complaints and mitigate dissatisfaction by employing timely solutions within the means accessible. As well as cultivating a supportive team environment that encouraged open communications, collaboration, and continuous learning. Manage high volume calls in a call center environment with utmost professionalism and knowledge service. Developed a strong working relationship with management and executive team through effective scheduling on CRM calendar to optimize employee resources.
Server
Pablos Tacos & Beer
08.2022 - 03.2023
- The ability to provide excellent customer service, describe menu items, a strong knowledge of the menu and any nightly specials. Experienced in POS system use, including management of a personal cash drawer and execution of closing procedures to prepare the store for the next day.
Internet Sales
Unicars Honda
09.2018 - 02.2022
- First point of contact for potential sales, working to schedule in person appointments with licensed sales personnel. Managed appointments and generating business through follow ups on inquiries and post-sale services.
Server
El Tapatío
08.2016 - 05.2018
- Demonstrate strong multitasking skills by managing several tables at once while maintaining high standards of service quality. Collaborate with team members during busy shifts for an efficient workflow and excellent guest experiences.
Education
Bartending Certified -
American Bartending School
Palm Desert, Ca03.2026
Highschool Diploma -
Shadow Hills High School
Indio, Ca06.2016
Skills
- Experienced with CRM systems
- Managing team scheduling
- Efficient appointment management
- Excel Office skills
- Google Office skills
Certification
- Food Handlers
- Bartender certified
LANGUAGES
Spanish
Timeline
To Go Specialist
Mariscos Guamuchil
02.2026
Budtender/Sales Associate
Hightend Dispensary & Lounge
06.2023 - 08.2025
Server
Pablos Tacos & Beer
08.2022 - 03.2023
Customer Experience Manager
Renova Energy
02.2022 - 06.2025
Internet Sales
Unicars Honda
09.2018 - 02.2022
Server
El Tapatío
08.2016 - 05.2018
Bartending Certified -
American Bartending School
Highschool Diploma -
Shadow Hills High School