Liliana Pina
Vaudreuil-Dorion,Canada
Summary
Seeking a challenging assignment in supply chain (a combination of logistics, procurement, international business and transportation); one that would recognize my true potential and will provide enough avenues for professional growth, nurturing existing skills and competencies.
A resourceful and performance-driven individual with notable experience in supply chain, logistics transportation and procurement. Demonstrated excellence in import/export operations with proven abilities to multitask various activities under high pressure and time constraints with high level of accuracy. A multilingual communicator (English, French and Spanish) with the ability to develop positive relationships at all levels, highly organized and detail oriented with a customer service mindset; a team player capable of adapting to changing environments.
I'm a hard worker eager to face a new challenge capable to contribute to a team success.
Overview
17
17
years of professional experience
Work History
Local Logistics Coordinator
QUADRA CHEMICALS Ltd.
Vaudreuil-Dorion, Quebec
01.2021 - Current
- Company Overview: Leader in the Chemical Distribution with presence in Canada and the US
- Responsible for coordinating international maritime shipments from origin to their final destinations according to agreed Incoterms for packaged goods. (import process).
- Manage product flow, tracking and following up of shipments to ensure effective movement of goods to minimize costing / avoiding waste of resources.
- Responsible for costing imported goods / cost accuracy.
- Manage all transactions related to Quadra's 3PL for Quebec & the Maritimes (Inbound & outbound), including inventory receipts, transfers between branches, expeditions to final customers, for bulk and package goods (depending origin warehouse/type of product handling) to ensure inventory accuracy).
- Procure transport services for products shipped from 3PL, always looking for the best cost efficient way to deliver to customers.
- Coordinate transportation for urgent shipments (LTL, FTL, Bulk truck loads, LCL, FCL)
- Responsible for creating all required documents to export products going to the US and Brazil. Prepare Truck and Ocean bookings.
- Manage freight requests in a timely manner (procure quotes from multiple carriers) and choose the most suitable cost-effective way to move products according to customer's requirements.
- Negotiate freight rate for trucking shipments (spot quotes for rush orders).
- Prepare paperwork for orders sent by courier internationally (i.e. data loggers, samples, etc.)
- Maintain a KPI for the logistics team, for the current year working on ON-time receiving and Inventory accuracy on Canada's 3PLs.
- Responsible for managing correct billing for a pool of carriers (this includes to verify supplier invoices, confirming rates billed corresponds to company rate agreements; deal with disputes, invoices rejections, rebills, etc.). Maintain continuous communication with carriers and monthly meetings to discuss issues and ways to improve inefficiencies.
- Handle rush shipments by Air freight from origin to final destination, (when necessary).
- Participate in team projects (i.e. a new business, a new 3PL, a new product / supplier).
- Leader in the Chemical Distribution with presence in Canada and the US
Logistics & Customer Service Supervisor
FLEURY MICHON AMÉRIQUE
01.2018 - 07.2020
- Company Overview: Food Industry / Manufacturing - airline catering, frozen and fresh goods
- Responsible for overseeing shipment and delivery of company's finished product to the 3PL and transfer between warehouses to maintain optimum levels of inventory; manage direct shipments to final customers (Canada & US), maintaining optimum conditions in a temperature-controlled environment. (supply chain of frozen and fresh products).
- Establish and maintain communication with suppliers, custom brokers and carriers involved in the shipping and delivery of finished products.
- Import of Raw material from Europe and US by mode of transport ocean, truck & air. Operation starting from booking up to delivery to designated 3PL.
- Support coordinators for exports of the finished product to US & Cuba during peak season, vacations, absences.
- Responsible for managing air freight for rush orders to customers through Canada.
- Cost analysis for all transportation services to select the most cost-effective option, (trucking, LTL carriers, freight forwarders, customs brokers).
- Keep track of the KPI established by the company, take necessary corrective measures depending on goals and results given by the indicators.
- Maintain inventory accuracy for finished products managed by external 3PL (inventory balancing, claims submission for damaged/lost products, active product listing maintenance (SKU creation and removal of decoded products).
- Arrange local transportation (LTL) for raw material bought within Canada (Quebec, Ontario and BC); regular, rush and same day pickups.
- Supporting upper management on new projects.
- Food Industry / Manufacturing - airline catering, frozen and fresh goods
- Deep knowledge of all logistics processes allowed me the creation of new methodologies to correct deficiencies
- Creation of SOP for multiple non documented logistics processes.
- KPI analysis to support management decision making.
- Permanent support to the buying team in decision making (Incoterms, Mode of transportation, timelines) to make more effective the process of buying raw materials
Key Accounts Logistics Supervisor
OVERSEAS EXPRESS CONSOLIDATORS OEC (MONTREAL) INC.
01.2017 - 01.2018
- Company Overview: Freight Forwarder
- Supervising and mentoring team members for coordination and preparation of cross trade shipments, exports, consolidations, billing, customer service and all related daily operations in the key accounts department.
- Assisting and supporting the key account Manager in all new projects, process improvement, pricing, quoting and all tasks related to assure the smooth functioning of the department.
- Responsible for the pricing operations in the department including regular quoting, AdHoc quotations, revision of costing; ensuring levels of profitability established by the KA Director.
- Replacing and supporting coordinators during a leave of absence, vacations; to ensure all pending jobs and tasks are performed properly to maintain the standard level of service to all key accounts.
- Keeping all tasks and responsibilities acquired as Team Leader.
- Freight Forwarder
- Mastering all operations within the key accounts department makes it possible to detect and to fix bottlenecks into daily processes, allowing the optimization of the supply chain.
- Managing the pricing operations within the department, responsible to present fast and efficiently multiple quotes to customers
International Operations Team Leader
OVERSEAS EXPRESS CONSOLIDATORS OEC (MONTREAL) INC.
01.2016 - 01.2017
- Company Overview: Freight Forwarder
- Supervising and mentoring team members for coordination and preparation of cross trade shipments (foreign to foreign), exports and consolidations.
- Assisting in solving daily operational issues.
- Taking charge of all operations related to pricing and quoting for the department (air and ocean) assuring keeping target levels of profitability.
- Collaborating and supporting Supervisor and Manager to lead department projects, process improvements, set up of a new process for new business/accounts; also playing the role of supervisor during her absence.
- Writing and maintaining up to date SOP for the smooth operation of the department.
- Freight Forwarder
- Performing multiple tasks inside the department such as: coordinating import & export, supervising team members, preparing quoting, servicing customers on all requests and be able to support both Manager and Supervisor in any new Project.
- Ability to work under pressure with a high level of accuracy
Regional Franchisee Coordinator
OVERSEAS EXPRESS CONSOLIDATORS OEC (MONTREAL) INC.
01.2011 - 01.2016
- Company Overview: Freight Forwarder
- Managing export process of triangular shipments (cross trade) including documentation and other formalities to ensure smooth movement of materials around the globe.
- Coordinating with ocean and air carriers for all shipment related queries to include negotiating rates, shipment schedules, booking and taking follow-up of shipments until the arrival.
- Preparing and sending shipping instructions to overseas partners as per final consignee's requirements to ensure the correct flow of cargo (air and ocean shipments).
- Reviewing and ensuring that supplier documentation complies with customers (importer) requirements.
- Sending pre-alerts and shipping documents to customers as well as keeping them well informed regarding the status of their consignment arrival.
- Preparing and updating SOP (standard operational procedures) for the department and providing effective leadership to ensure compliance with standard business rules and assigned KPIs.
- Effectively communicating with customers on daily basis for new booking requests, shipment status, follow-up and any other required assistance.
- Establishing and maintaining healthy business relations with clients and external associates for securing repeat business and long-term customer loyalty.
- Supervising and mentoring team members for coordination and preparation of consolidations as well as assisting in solving problems for daily operational issues.
- Taking charge of all operations related to price quoting for customers while maintaining the latest rates for all franchisees/customers.
- Freight Forwarder
- Tracking and coordinating the export process of triangular shipments from China, HKG, Sri Lanka, Malaysia, Singapore, India to determined lists of countries/franchisees around the globe.
- Successfully managing consolidations with multiple shippers for a major client in the middle east from China and HKG mainly - providing best available cost-effective options to ship.
- Efficiently handling ocean (LCL & FCL) and air export files from Canada and USA from booking until cargo is picked up, loaded and shipped.
- Liaising with internal/external partners to ensure timely preparation of necessary documents − B13, SLI, AWB, B/L, Certificate of Origin and other export documents.
- Working in close collaboration with Supervisor and Manager for preparation of shipping instructions, formats and communicating to key customers.
Intern & Ocean Import Coordinator
AXXESS INTERNATIONAL INC
Montreal, Canada
01.2010 - 01.2011
- Company Overview: Freight Forwarder & Customs Broker
- Create import files in company's system including delivery instructions, delivery orders; to send them to truckers and warehouses as per instructions from clients.
- Display effective time management and organizational skills to keep clients up to date regarding their shipments.
- Maintain updated import files as per information received from Maritime Lines and overseas agents.
- Receive and process invoices and manifest from Maritime Lines to make payments and send information to customs brokers.
- Verify delivery schedules of cargo into company's system and send arrival notices to clients.
- Manage excellent interpersonal, negotiation and problem-solving skills to address shipment queries and resolve client's issues.
- Responsible for sending bills to clients and all related documentation to custom brokers.
- Freight Forwarder & Customs Broker
Subject Matter Expert − Import SAP
OLIMPICA S.A.
Barranquilla, Colombia
01.2008 - 12.2008
- Company Overview: Retail
- Take charge of integrating all import procedures into the company's SAP software: business blueprint.
- Review and approve SAP applications recommended by the IT company for the import department.
- Actively involved in SAP integration for account payables and receivables.
- Retail
Intern & Logistic Import Coordinator
OLIMPICA S.A.
Barranquilla, Colombia
01.2008 - 12.2008
- Company Overview: Retail
- Play a key role in all aspects of import operations starting from the negotiation of goods with suppliers until their final arrival to the company warehouses.
- Conduct a comparative analysis of freight forwarders (cost and service) to choose the best solution for each shipment.
- Coordinate with the customs broker for the legalization of goods imported by the company − paid duties/taxes, conduct pre-inspections at the port and prepare import certificates/licenses.
- Review and process payment to vendors as per previously agreed on methods with the company's buyer − letter of credit, wire transfer and advanced payments.
- Identify new suppliers that comply with cost and quality standards of the organization as well as meet expectations of customers.
- Negotiate and buy grains in bulk (lentils, beans, pop corn, etc), imported by the company and sold packed under Olimpica's brand name.
- Determine the cost of imported products, negotiate and buy foreign exchange (USD), to pay international suppliers and prepare legal documentation required by the central bank.
- Review and approve import documents as well as prepare monthly and annual reports for the volume moved, value of merchandise imported, the average cost of import, lead times (import metrics).
- Retail
Education
Certificat de Gestion de la chaîne logistique - Supply Chain Management certificate
HEC Montréal
01-2021
CCS - Certified Customs Specialist Accreditation
Canadian Society of Customs Brokers
12.2017
Advanced CIFFA Certification - Transportation & Logistics
Canadian Intl Freight Forwarding Association (CIFFA)
Montreal, QC12.2012
Attestation in International Trade - International Business
Cégep Marie-Victorin
Montreal, Qc12.2010
Certificate in International Business -
Universidad del Norte
Barranquilla, Colombia12.2005
Graduate Degree - Bachelor Industrial Engineering
Universidad del Norte
Barranquilla, Colombia12.2004
Skills
- Oracle JD Edwards (E1)
- OTM (Oracle TMS)
- MS Office (Word, Excel, PowerPoint)
- Outlook
- Lotus Notes
- SAP
- AS400
- Power BI
- SAP
Personal Information
Title: Industrial Engineer
Further Skills
Oracle JD Edwards (E1), OTM, MS Office (Word, Excel, PowerPoint), Outlook, Lotus Notes, AS400, Power BI, SAP, English, French, Spanish (written and spoken fluently)
Timeline
Local Logistics Coordinator
QUADRA CHEMICALS Ltd.
01.2021 - Current
Logistics & Customer Service Supervisor
FLEURY MICHON AMÉRIQUE
01.2018 - 07.2020
Key Accounts Logistics Supervisor
OVERSEAS EXPRESS CONSOLIDATORS OEC (MONTREAL) INC.
01.2017 - 01.2018
International Operations Team Leader
OVERSEAS EXPRESS CONSOLIDATORS OEC (MONTREAL) INC.
01.2016 - 01.2017
Regional Franchisee Coordinator
OVERSEAS EXPRESS CONSOLIDATORS OEC (MONTREAL) INC.
01.2011 - 01.2016
Intern & Ocean Import Coordinator
AXXESS INTERNATIONAL INC
01.2010 - 01.2011
Subject Matter Expert − Import SAP
OLIMPICA S.A.
01.2008 - 12.2008
Intern & Logistic Import Coordinator
OLIMPICA S.A.
01.2008 - 12.2008
Certificat de Gestion de la chaîne logistique - Supply Chain Management certificate
HEC Montréal
CCS - Certified Customs Specialist Accreditation
Canadian Society of Customs Brokers
Advanced CIFFA Certification - Transportation & Logistics
Canadian Intl Freight Forwarding Association (CIFFA)
Attestation in International Trade - International Business
Cégep Marie-Victorin
Certificate in International Business -
Universidad del Norte
Graduate Degree - Bachelor Industrial Engineering
Universidad del Norte