Liliana Padilla
Oakland
Summary
Dynamic Litigation Operations Support Analyst with a proven track record at Bank of America, enhancing operational efficiency through data analysis and process improvements. Skilled in compliance monitoring and resource planning, I excel in fostering teamwork and collaboration, driving successful project completions while minimizing errors and optimizing service delivery.
Overview
23
23
years of professional experience
Work History
Litigation Operations Support Analyst
Bank of America
07.2013 - Current
- Assisted in data analysis to identify operational efficiencies.
- Supported team with routine reporting and documentation tasks.
- Collaborated on process improvements to enhance service delivery.
- Supporting financial centers through approvals for account openings/ management in regards to Court Restricted Guardianship/ Conservatorships.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Collaborated with cross-functional Financial Center teams for the successful completion of complex projects.
Accounts Payable and Receivable Clerk
San Leandro Ford
01.2009 - 06.2013
- Processed invoices accurately and efficiently to ensure timely payments.
- Managed customer accounts, resolving discrepancies and maintaining accurate records.
- Coordinated with vendors to verify billing information and address inquiries promptly.
- Reconciled accounts payable and receivable statements for accuracy and completeness.
- Assisted in month-end closing activities by preparing necessary financial reports.
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Assistant Manager
Bank of America
Oakland, CA
02.2003 - 12.2008
- Led team to enhance customer service processes, resulting in improved client satisfaction ratings.
- Implemented training programs for staff, increasing operational efficiency and employee engagement.
- Developed strategic initiatives to streamline branch operations, reducing wait times and improving service delivery.
- Analyzed financial reports to identify trends, informing decision-making for resource allocation and risk management.
- Mentored junior staff in compliance procedures, fostering a culture of accountability and adherence to regulations.
- Collaborated with cross-functional teams to optimize workflow processes, enhancing overall productivity metrics.
- Oversaw daily branch operations, ensuring alignment with corporate policies and optimizing resource utilization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Pharmacy Technician
Boston Reed
Oakland, CA06.2011
High School Diploma -
Oakland Technical High School
Oakland, CA06.2003
Skills
- Operations management
- Scheduling
- IT infrastructure
- Incident management
- Compliance monitoring
- Analysis and research
- Operations tracking
- Resource planning
- System administration
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Litigation Operations Support Analyst
Bank of America
07.2013 - Current
Accounts Payable and Receivable Clerk
San Leandro Ford
01.2009 - 06.2013
Assistant Manager
Bank of America
02.2003 - 12.2008
Pharmacy Technician
Boston Reed
High School Diploma -
Oakland Technical High School