Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Moreno

Carson

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Clerk/CSR role.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

California Cartage Company
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Executed billing tasks and recorded information in company databases.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.

Warehouse Clerk

California Cartage Company
12.2021 - 03.2024
  • Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
  • Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
  • Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
  • Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping and receiving tasks.

Cashier

Dollar Tree
03.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

No Degree -

Los Angeles Southwest College
Compton
06-2026

High School Diploma -

Centennial High School
Compton
06-2019

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Problem resolution

  • Computer proficiency

  • Scheduling

  • Time management skills

  • Patience and empathy

  • Inventory counts

  • Invoice processing

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Representative

California Cartage Company
03.2024 - Current

Warehouse Clerk

California Cartage Company
12.2021 - 03.2024

Cashier

Dollar Tree
03.2020 - 11.2020

No Degree -

Los Angeles Southwest College

High School Diploma -

Centennial High School

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Liliana Moreno