Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Marcos

Sylmar

Summary

Dynamic professional with experience at Momentum, excelling in client care and documentation. Proven ability to build relationships and collaborate effectively within teams. Skilled in problem-solving and maintaining safety, ensuring a supportive environment for clients. Committed to enhancing customer experiences through attentive service and effective communication.

Overview

3
3
years of professional experience

Work History

Direct Support Professional

momentum
Sylmar
07.2024 - Current
  • Assisted individuals with personal care, meal preparation, and medication reminders to support daily activities.
  • Maintained accurate documentation of client progress and activities for effective monitoring.
  • Ensured a safe and comfortable environment, prioritizing client well-being.
  • Followed care plans to administer medications accurately and consistently.
  • Maintained clean, organized spaces to enhance client safety and contentment.

Sales Associate

walgreens
Sylmar
11.2022 - 11.2024
  • Was hired behalf a program that helped teens receive job experience.. was my second job with the program .. lasted a few months since teens were given a limit in hours . Learned to work with new people , gain experience and add to future resumes for future employment .

  • Processed sales transactions and handled cash register operations.
  • Collaborated with team members to achieve sales goals.
  • Stocked shelves and ensured inventory accuracy.
  • Educated customers on promotions and loyalty programs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.

Waitress /Restaurant Hostess

Cocos bakery
Mission Hills
10.2023 - 07.2024
  • Provided friendly and attentive service to ensure customer satisfaction.
  • Maintained cleanliness of tables and dining area throughout shifts.
  • Assisted in setting up dining areas for special events and occasions.
  • Handled cash and processed payments using point-of-sale system effectively.
  • Collaborated with team members to ensure seamless service during busy periods.
  • Resolved customer inquiries and concerns promptly to enhance dining experience.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Bussed tables as needed during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

High School Diploma -

Sylmar Charter High School
Sylmar, CA
06-2023

Some College (No Degree) - Medical Assistant

Valley College of Medical Careers
Chatsworth, CA

Skills

  • Client care
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Relationship building
  • Activity documentation
  • Inventory management

Languages

Spanish
Professional
English
Professional

Timeline

Direct Support Professional

momentum
07.2024 - Current

Waitress /Restaurant Hostess

Cocos bakery
10.2023 - 07.2024

Sales Associate

walgreens
11.2022 - 11.2024

High School Diploma -

Sylmar Charter High School

Some College (No Degree) - Medical Assistant

Valley College of Medical Careers

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Liliana Marcos