Liliana Herrera
Sacramento
Summary
Compassionate and detail-oriented healthcare support professional with experience providing patient-centered care, maintaining confidential records, and delivering high-quality customer service in fast-paced environments. Skilled in patient communication, medical terminology, documentation, multitasking, and problem-solving while maintaining professionalism and HIPAA compliance. Proven ability to build positive relationships with patients, families, and healthcare staff while efficiently managing multiple responsibilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Victoria's Secret PINK
Sacramento, CA
11.2025 - Current
- Delivered professional customer service in a high-volume retail environment while managing multiple priorities simultaneously.
- Operated POS and cash-handling systems accurately and efficiently.
- Resolved customer concerns with patience, professionalism, and strong problem-solving skills.
- Maintained accurate transaction records and supported daily operational organization.
- Demonstrated strong communication and interpersonal skills when assisting diverse populations
Daycare Assistant
Penelope's Daycare
Sacramento, CA
07.2022 - 12.2024
- Maintained a safe, organized, and supportive environment while supervising multiple children and responsibilities.
- Communicated effectively with parents and staff regarding daily activities and concerns.
- Demonstrated strong organizational skills and attention to detail in maintaining schedules and routines.
- Responded calmly and professionally during high-pressure or fast-paced situations.
Caregiver
Purposeful Angels Home Care
Sacramento, CA
03.2022 - 09.2023
- Provided compassionate care and support to elderly patients while maintaining dignity, professionalism, and patient confidentiality.
- Maintained accurate documentation and patient records in compliance with HIPAA regulations.
- Assisted with medication administration and monitored patient well-being according to care plans.
- Communicated effectively with patients, families, and healthcare professionals regarding patient needs and updates.
- Adapted quickly to changing patient conditions and priorities while managing multiple responsibilities.
Education
Bachelor of Science - Health Sciences
Sacramento State University
Sacramento05-2024
Skills
- Patient Relations & Customer Service
- HIPAA & Patient Confidentiality
- Medical Terminology
- Scheduling & Appointment Coordination
- Documentation & Record Maintenance
- Insurance & Patient Information Verification
- Data Entry & Computer Proficiency
- Multitasking in Fast-Paced Environments
- Conflict Resolution & Problem Solving
- Professional Written & Verbal Communication
- Cash Handling & POS Systems
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria's Secret PINK
11.2025 - Current
Daycare Assistant
Penelope's Daycare
07.2022 - 12.2024
Caregiver
Purposeful Angels Home Care
03.2022 - 09.2023
Bachelor of Science - Health Sciences
Sacramento State University