Liliana Garcia
San Diego
Summary
Experienced with financial analysis, market research, and strategic planning essential for business success. Utilizes data-driven insights to inform decision-making and optimize business operations. Track record of effective communication and critical thinking to solve complex business challenges.
Overview
9
9
years of professional experience
Work History
Leasing Coordinator
Liberty Military Housing
San Diego, CA
08.2022 - Current
- Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Collaborated with maintenance staff to ensure timely resolution of repair requests, maintaining positive tenant relationships.
- Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
- Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
- Provided ongoing support for tenants throughout their lease term by addressing any concerns or requests promptly and professionally.
- Collaborated with other team members on multi-unit properties'' projects to improve overall efficiency.
- Organized community events for residents to foster a sense of belonging within the property community.
- Monitored competitor activity in the local rental market to identify opportunities for growth or improvement in our services offerings.
- Auditor for our applications
- Travelled to help other properties improve their occupancy.
Service Cashier
Frank Toyota
San Diego
09.2019 - 08.2022
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Supervisor
Kentucky Fried Chicken, KFC
San Diego, CA
06.2017 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Business Administration
San Diego Mesa College
San Diego, CASkills
- Fair housing regulations
- Social media marketing
- Documentation management
- Customer service
- Fair housing policies
- Clear communication
- Lease agreements
- Team collaboration
- Telephone and email etiquette
- Cash handling
- Customer service expertise
- Leasing terms and specifications
- Phone and email etiquette
Languages
Spanish
Full Professional
Timeline
Leasing Coordinator
Liberty Military Housing
08.2022 - Current
Service Cashier
Frank Toyota
09.2019 - 08.2022
Supervisor
Kentucky Fried Chicken, KFC
06.2017 - 09.2019
Business Administration
San Diego Mesa College