Liliana Diaz
Hesperia
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
A1 Grill Teriyaki & Roll
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Arby's Restaurant
05.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Actively Working On BA -
Victor Valley College
Victorville, CAHigh School Diploma -
Hesperia High School
Hesperia, CA05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Issue resolution
Certification
CPR & First Aid Training - American Heart Association
California Food Handler Card - State Food Safety
Languages
Spanish
Native or Bilingual
Timeline
Cashier
A1 Grill Teriyaki & Roll
03.2024 - Current
Cashier
Arby's Restaurant
05.2022 - 12.2022
CPR & First Aid Training - American Heart Association
California Food Handler Card - State Food Safety
Actively Working On BA -
Victor Valley College
High School Diploma -
Hesperia High School
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