Liliana De La Rosa

Assisted staff with blood draws, restraint management, and vaccine administration. Managed fluid administration, ear cleanings, anal gland expressions and toe nail trims. Adapted quickly to new environments and learned new procedures efficiently.

• Managed daily operations of dessert production and customer service.
• Trained staff on product offerings and service standards.
• Collaborated with team members to enhance customer experience.
• Resolved customer inquiries and concerns promptly and professionally.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.