Liliana Cortez
Orange
Summary
Dynamic and adaptable professional with a strong background in customer service. Proven ability to enhance customer engagement and train team members effectively. Skilled in multitasking and cash handling, consistently delivering exceptional experiences while maintaining a clean and safe environment. Committed to teamwork and fostering a positive atmosphere.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
03.2020 - Current
- Assisted with food preparation and assembly, ensuring quality standards were met.
- Maintained cleanliness and organization of workstations to promote safety.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Followed safety protocols and guidelines to contribute to a safe working environment.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
Buffalo Wild Wings
05.2020 - 07.2025
- Learned menu items and procedures quickly, demonstrating adaptability in fast-paced settings.
- Communicated effectively with customers to take orders and address inquiries promptly.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Villa Park High School
Orange, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Attention to detail
- Customer engagement
- Diversity awareness
Languages
Spanish
Limited Working
Timeline
Crew Member
Buffalo Wild Wings
05.2020 - 07.2025
Crew Member
McDonald's
03.2020 - Current
High School Diploma -
Villa Park High School