Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

LILIANA CHIRIACO

Brampton,Canada

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives. Dynamic and results-driven management professional with experience in the banking industry. Proven track record of successfully managing multiple branch locations, leading teams, and driving revenue growth. Skilled in developing and executing strategies to improve operational efficiency, customer experience, and employee engagement. Adept at leveraging financial analytics to identify business opportunities and mitigate risk.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Pet Valu
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Branch Manager

National Money Mart
03.2014 - 02.2025
  • Directed daily branch operations, leading the team to exceed monthly sales goals.
  • Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
  • Managed day-to-day communication between the branch and corporate headquarters.
  • Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.
  • Reviewed employee job performance and contribution during performance appraisal.
  • Managed organizational and documentation compliance procedures within branch.
  • Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
  • Enforced branch compliance with audit and regulatory procedures.
  • Coached team to successfully provide solutions and advice to improve client financial well-being.
  • Developed and implemented strategies to improve customer service levels, resulting in increased customer loyalty.
  • Recruited, trained and supervised a team of 10+ employees, resulting in improved employee morale and productivity.
  • Implemented corporate culture through reinforcement of quality service and teamwork.
  • Introduced new products and services to increase customer engagement.
  • Collaborated with IT personnel to troubleshoot technical issues related to branch systems.
  • Oversaw individual accountability for cash handling.
  • Completed weekly scheduling to maintain adequate teller coverage.
  • Performed complex financial analysis to identify areas for improvement within the branch.
  • Recruited staff members and oversaw training programs.
  • Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.
  • Found and attracted new business.
  • Reviewed collection reports determining status of collections and amount of outstanding balances.

Education

Police Foundation

Seneca College
Toronto, Ontario

Certificate - Mortgages

Mortgage Professionals
12.2024

Skills

  • Product Knowledge
  • Regulatory Compliance
  • Process Improvement
  • Budgeting and Forecasting
  • Performance Management
  • Sales Management
  • Customer Service
  • Team Leadership
  • Time Management
  • Problem Solving
  • Organizational Skills
  • Coaching and Mentoring
  • Relationship Building
  • Operational Reports
  • Work Prioritization
  • Relationship building and management
  • Branch Operations Management
  • Performance Reviews

Certification

Mortgage Broker Licence

Timeline

Sales Associate

Pet Valu
06.2024 - Current

Branch Manager

National Money Mart
03.2014 - 02.2025

Police Foundation

Seneca College

Certificate - Mortgages

Mortgage Professionals

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LILIANA CHIRIACO