Liliana Castillo
Hesperia
Summary
Dynamic, results-oriented professional with extensive background in customer service, sales, communication skills, and food preparation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Baker
Panera Bread
Hesperia
07.2023 - Current
- Greeting and seating guests while accommodating large parties to enhance customer experience.
- Maintained high standards of customer service through effective communication and attentiveness.
- Assisted guests in selecting menu items to improve dining satisfaction.
- Processed telephone calls efficiently, providing necessary information and support.
- Took and organized customer to-go orders for streamlined service.
- Cleaned and prepared tables to ensure a welcoming environment.
- Baked pastries and bread for next day’s service, ensuring freshness.
- Operated and cleaned ovens to maintain equipment functionality.
Barista
Starbucks
Hesperia
01.2022 - 07.2023
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness of store environment for optimal guest comfort.
- Prepared beverages and cooked food items efficiently.
- Restocked supplies to support barista operations.
- Operated drive-thru service, fostering connections with guests.
- Handled cash transactions accurately and efficiently.
- Utilized POS system regularly to process orders.
General Merchandise Associate
Target
Palm Desert
07.2021 - 12.2021
- Detail zoning (making sure the store looks presentable.)
- Disinfecting items in the store for safety.
- Stock shelves with merchandise.
- Replacing items that guests purchased.
- Helping guests find items they need.
- Searching online for items needed by guests.
- Occasionally helping the front of store on the cash register.
- Answering guest phone calls.
- Answering guest questions.
Hostess/Cashier
Agua Caliente Casinos
Cathedral City
11.2020 - 03.2021
- Greeted and seated guests, ensuring prompt service and satisfaction.
- Coordinated seating arrangements and organized reservations efficiently.
- Took customer to-go orders while maintaining accurate records.
- Accommodated and managed private and large parties with attention to detail.
- Cleaned and prepared tables, upholding high standards of cleanliness.
- Assisted servers by delivering food to customers in a timely manner.
- Answered all telephone calls, addressing inquiries and confirming reservations.
- Maintained cleanliness of menus to enhance customer experience.
Sales Associate/Cashier
Forever 21
Rancho Mirage
02.2019 - 11.2019
- Stocked shelves and organized new merchandise to maintain an inviting shopping environment.
- Processed customer transactions, managing cash and credit card sales efficiently.
- Answered customer questions and addressed concerns to enhance satisfaction.
- Educated customers about credit card options, promoting informed decisions.
- Handled returns and exchanges, ensuring smooth resolution of issues.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Maintained cleanliness of the sales floor to uphold store standards.
- Greeted customers warmly upon entry, fostering a welcoming atmosphere.
Education
Associate of Applied Science - Medical Assisting
Palm Springs High School
true05-2026
Skills
- Cash handling and cashiering
- Restaurant and food service
- Sales and retail
- Time management
- Guest services and support
- Food safety and preparation
- Computer literacy and POS systems
- Barista expertise
- Cleaning and maintenance
- Planogram development
- Basic math skills
- Effective communication
- Host/Hostess duties
- Customer service excellence
- Empathy and patience
- Hospitality management
Certification
Food Handler Certification
References
References available upon request.
Timeline
Cashier/Baker
Panera Bread
07.2023 - Current
Barista
Starbucks
01.2022 - 07.2023
General Merchandise Associate
Target
07.2021 - 12.2021
Hostess/Cashier
Agua Caliente Casinos
11.2020 - 03.2021
Sales Associate/Cashier
Forever 21
02.2019 - 11.2019
Associate of Applied Science - Medical Assisting
Palm Springs High School