Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Liliana Castillo

Hesperia

Summary

Dynamic, results-oriented professional with extensive background in customer service, sales, communication skills, and food preparation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/Baker

Panera Bread
Hesperia
07.2023 - Current
  • Greeting and seating guests while accommodating large parties to enhance customer experience.
  • Maintained high standards of customer service through effective communication and attentiveness.
  • Assisted guests in selecting menu items to improve dining satisfaction.
  • Processed telephone calls efficiently, providing necessary information and support.
  • Took and organized customer to-go orders for streamlined service.
  • Cleaned and prepared tables to ensure a welcoming environment.
  • Baked pastries and bread for next day’s service, ensuring freshness.
  • Operated and cleaned ovens to maintain equipment functionality.

Barista

Starbucks
Hesperia
01.2022 - 07.2023
  • Provided exceptional customer service to enhance guest experiences.
  • Maintained cleanliness of store environment for optimal guest comfort.
  • Prepared beverages and cooked food items efficiently.
  • Restocked supplies to support barista operations.
  • Operated drive-thru service, fostering connections with guests.
  • Handled cash transactions accurately and efficiently.
  • Utilized POS system regularly to process orders.

General Merchandise Associate

Target
Palm Desert
07.2021 - 12.2021
  • Detail zoning (making sure the store looks presentable.)
  • Disinfecting items in the store for safety.
  • Stock shelves with merchandise.
  • Replacing items that guests purchased.
  • Helping guests find items they need.
  • Searching online for items needed by guests.
  • Occasionally helping the front of store on the cash register.
  • Answering guest phone calls.
  • Answering guest questions.

Hostess/Cashier

Agua Caliente Casinos
Cathedral City
11.2020 - 03.2021
  • Greeted and seated guests, ensuring prompt service and satisfaction.
  • Coordinated seating arrangements and organized reservations efficiently.
  • Took customer to-go orders while maintaining accurate records.
  • Accommodated and managed private and large parties with attention to detail.
  • Cleaned and prepared tables, upholding high standards of cleanliness.
  • Assisted servers by delivering food to customers in a timely manner.
  • Answered all telephone calls, addressing inquiries and confirming reservations.
  • Maintained cleanliness of menus to enhance customer experience.

Sales Associate/Cashier

Forever 21
Rancho Mirage
02.2019 - 11.2019
  • Stocked shelves and organized new merchandise to maintain an inviting shopping environment.
  • Processed customer transactions, managing cash and credit card sales efficiently.
  • Answered customer questions and addressed concerns to enhance satisfaction.
  • Educated customers about credit card options, promoting informed decisions.
  • Handled returns and exchanges, ensuring smooth resolution of issues.
  • Assisted customers in locating items, contributing to a positive shopping experience.
  • Maintained cleanliness of the sales floor to uphold store standards.
  • Greeted customers warmly upon entry, fostering a welcoming atmosphere.

Education

Associate of Applied Science - Medical Assisting

Palm Springs High School
true
05-2026

Skills

  • Cash handling and cashiering
  • Restaurant and food service
  • Sales and retail
  • Time management
  • Guest services and support
  • Food safety and preparation
  • Computer literacy and POS systems
  • Barista expertise
  • Cleaning and maintenance
  • Planogram development
  • Basic math skills
  • Effective communication
  • Host/Hostess duties
  • Customer service excellence
  • Empathy and patience
  • Hospitality management

Certification

Food Handler Certification

References

References available upon request.

Timeline

Cashier/Baker

Panera Bread
07.2023 - Current

Barista

Starbucks
01.2022 - 07.2023

General Merchandise Associate

Target
07.2021 - 12.2021

Hostess/Cashier

Agua Caliente Casinos
11.2020 - 03.2021

Sales Associate/Cashier

Forever 21
02.2019 - 11.2019

Associate of Applied Science - Medical Assisting

Palm Springs High School

Similar Profiles

CREATE PROFILE
Liliana Castillo