Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Barela

Chula Vista

Summary

Proven professional with a strong background in customer service and data verification, honed at Gate Gourmet and other leading companies. Excelled in enhancing service quality through accuracy and precision, achieving a significant reduction in error rates. Skilled in managing high-volume transactions and fostering positive customer interactions, demonstrating exceptional problem-solving and interpersonal abilities.

Offering solid foundation in organizational and analytical skills, eager to learn and develop within this environment. Brings fundamental understanding of quality control processes and attention to detail, ensuring precision in all tasks. Ready to use and develop problem-solving and time management skills in role.

Overview

2
2
years of professional experience

Work History

Flight Checker

Gate Gourmet
09.2024 - Current
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Coordinated with team members to manage high-volume periods without sacrificing service quality.
  • Checked loads to identify contents and unauthorized or highly regulated materials.

Check-in Agent

UCSD Medical Center
05.2023 - 06.2024
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Retail Sales Associate

Banana Republic
10.2022 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Hoover High School
San Diego, CA
06-2000

Skills

  • Customer service
  • Money handling
  • Accuracy and precision
  • Error detection
  • Document review
  • Data verification
  • Deadline management
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Flight Checker

Gate Gourmet
09.2024 - Current

Check-in Agent

UCSD Medical Center
05.2023 - 06.2024

Retail Sales Associate

Banana Republic
10.2022 - 11.2023

High School Diploma -

Hoover High School
Liliana Barela