LILIANA AGUILAR
Sunnyvale
Summary
Results-driven Shift Leader with over 4 years of experience in third-wave specialty coffee and high-volume retail environments. Proven ability to lead teams through fast-paced service, ensure smooth shift transitions, and maintain exceptional quality standards across craft beverages, customer experience, and daily operations. Highly skilled in espresso extraction, milk texturing, latte art, scheduling, training, and inventory management. Known as a calm, reliable leader who mentors teams, improves workflow efficiency, and consistently delivers polished, guest-focused service.
Overview
5
5
years of professional experience
Work History
Shift Leader
Voyager Craft Coffee
Cupertino
02.2025 - Current
- Shift Leader at a third-wave specialty coffee shop, delivering high-quality craft beverages while maintaining speed, consistency, and an exceptional guest experience.
- Recognized as a key transition leader, ensuring smooth shift handoffs, efficient workflow, and calm, organized service during peak hours.
- Mentored and trained baristas on espresso dialing, milk texturing, latte art, and service standards, supporting team growth and confidence.
- Managed operational and administrative tasks, including scheduling, opening/closing procedures, and daily office support.
Branch Supervisor
Paris Baguette
Santa Clara
08.2022 - 02.2025
- Managed daily store operations, overseeing team punctuality and ensuring adherence to break and lunch schedules.
- Provided exceptional customer service during rush hours by multitasking between drink preparations and POS operations.
- Maintained optimal stock levels of essential ingredients by promptly placing orders with suppliers, ensuring consistent availability and preventing shortages.
- Maintained store cleanliness, organization, and readiness to meet annual inspection standards.
- When short-staffed, I filled in for cakers and bakers, decorating cakes and preparing fillings to maintain high-quality expectations.
- Managed customer complaints, and fostered a cohesive work environment, leading to high employee retention.
- Enhanced team efficiency through personalized training and mentorship, ensuring each team member was well-equipped and confident in their roles.
- Retail/Coffee Shop
Welcome-Center Clerk
Mission College
08.2023 - 06.2024
- Volunteered twice weekly at Mission College community center, assisting individuals with college enrollment and financial aid applications.
- Providing mentorship and guidance to empower individuals in pursuing their educational goals with confidence.
Intake Assistant
Sage Animal Shelter
05.2021 - 01.2024
- Volunteered weekly at Sage Animal Center, assisting with intake procedures to increase adoption opportunities for shelter animals.
- Additionally, conducted cold calling, managed social media outreach, and facilitated adoptions to ensure more pets found their forever homes.
Team Lead Barista
Tastea
Sunnyvale
12.2020 - 08.2022
- Delivered exceptional customer service by efficiently preparing orders, ensuring customer satisfaction, and maintaining a welcoming atmosphere.
- Expertly prepared boba tea beverages to standard recipes, ensuring consistent quality and presentation while following health and safety guidelines.
- Monitored stock levels, placed orders as needed, and ensured equipment cleanliness and functionality for smooth operations.
- Managed POS systems and executed daily closing procedures, including distributing cash tips and submitting daily statements.
- Ensured the store was cleaned daily for smooth operations the next day.
- Retail/Coffee/Tea Shop
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, California, CA12-2027
Associate of Arts - Social Psychology
Mission College
Santa Clara, CASkills
- Specialty coffee knowledge and third-wave standards
- Espresso shot extraction, dial-in, and quality control, store opening, and closing procedures
- Latte art, milk texturing, and visual presentation
- Leadership, team coordination, and shift management
- Barista training, coaching, and mentorship
- Operational efficiency and workflow optimization
- Multitasking and organization
- Operational efficiency and workflow optimization
Languages
- English, Native
- Spanish, Native
Timeline
Shift Leader
Voyager Craft Coffee
02.2025 - Current
Welcome-Center Clerk
Mission College
08.2023 - 06.2024
Branch Supervisor
Paris Baguette
08.2022 - 02.2025
Intake Assistant
Sage Animal Shelter
05.2021 - 01.2024
Team Lead Barista
Tastea
12.2020 - 08.2022
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Social Psychology
Mission College