Liliana Acevedo
Santa Barbara
Summary
15+ years experience in customer/patient service-related setting. Looking to explore new career opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sansum Clinic
02.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assist with procedures as needed
- Assist with scheduling
Private Caregiver
10.2019 - Current
- Address client needs with respect and attention to safety
- Assist client with daily living activities, including bathing, grooming, dressing, eating, and using the bathroom
- Actively engage client through conversation and companionship
- Help with meal preparation, planning, and grocery shopping
- Perform light housekeeping duties
- Maintain a safe environment for client
Temperature Screener (COVID)
Sansum Clinic
10.2021 - 02.2022
- Greet Patients
- Direct patients to appropriate locations
- Took temperatures
- Verify Scheduled appointments
- Translating
- Ask covid related questions to make sure they have no current symptoms
- Report all cases of positive and negative responses and follow all safety protocols
- Maintained a sanitary and clean work area / station
Credential Specialist (Aya Healthcare)
Robert Half Staffing
05.2021 - 10.2021
- Reviewed credentialing files and work with healthcare providers to obtain missing, incomplete and expiring items
- Established and maintained long-term working relationships with healthcare providers to ensure customer satisfaction and retention
- Utilized advanced problem-solving skills to resolve issues and conflicts that may arise
- Assigned required exams for each healthcare worker
- Assigned required documents and made sure they complete them in a timely manner
- Wrote out welcome emails which included all required documents, labs and exams needed prior to start date
- Set up all medical labs including physicals, vaccines and blood work
- Sent out all first day and orientation information
Front Desk Agent (Temporary Position)
Lemon Tree Inn
04.2020 - 09.2020
- Greeted guests with a welcoming smile and friendly demeanor
- Performed all guest check-in and check-out procedures
- Obtained or confirm guest information, assign rooms, activate and distribute keys
- Collected payment for room charges and other fees
- Answered phones and transfer calls to appropriate personnel
- Cleaned front desk area
- Checked and send emails
- Delivered messages for guests
- Made phone and in person reservations for hotel and restaurant
- Verified all credit card payments were correct
Customer Service Representative
Nordstrom
12.2015 - 03.2020
- Answered constant flow of customer calls and phone orders
- Informed customers on promotions and store events
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped with employee scheduling when needed
- Put out new merchandise
- Moved around floor fixtures
- Made sure the departments were ready for opening
- Received Pacesetter award two years in a row for exceeding sale goals
Medical Assistant, Front Desk (Internship)
Goleta Neighborhood Clinic
02.2017 - 05.2017
- Sanitized, restocked and organized exam rooms and medical equipment
- Maintained detailed records of test results by entering data and patient information into computer
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Obtained pre- and post-treatment vital signs and weight
- Tested and recorded blood glucose levels
- Scheduled and accompanied patients to medical appointments
- Verified patient insurance
- Took patient payments
- Translated between patients and doctors during office visits, phone calls and emails
- Called patients to remind them of upcoming appointments
Sales Associate/Key Holder
Clarks
01.2013 - 01.2015
- Store maintenance
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
- Inventory and delivery needs, optimizing strategies to meet customer demands
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Sales Associate, Assistant manager
Payless Shoes
01.2008 - 01.2012
- Performed various cashier duties and attended to customer needs
- Worked with clients to determine specific needs and helped choose appropriate materials for functionality and style
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
- Scheduling employees
- Set up monthly store meetings
- Replied to all customer feedbacks thru phone and emails
Cashier
Sears
01.2006 - 01.2008
- Provided customer service in various departments throughout the store
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Answered questions about store policies and concerns to support positive customer experiences
- Counted cash in register drawer at beginning and end of shift
- Used POS system to enter orders, process payments, and issue receipts
Education
Medical Coding Certificate - Medical Coding
Santa Barbara City College
Santa Barbara, CA02.2025
Medical Assistant Certificate - Medical Assistant
Santa Barbara City College
Santa Barbara, CA12.2017
High School Diploma -
San Marcos High School
Santa Barbara, CA12.2008
Skills
- Customer service
- Scheduling appointments
- Cash Handling
- Translating
- Patient vitals
- Multi-line phone skills
- Order Fulfillment
- Customer Contact
- New Product Information
- Credit card processing
- Sale expertise
- Insurance verification
- Medical appointment scheduler
Certification
- CPR/AED Certification
- California Driver's License
- Orthopedic Technologist Certified (OTC) - National Board for Certification of Orthopedic Technologists.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Sansum Clinic
02.2022 - Current
Temperature Screener (COVID)
Sansum Clinic
10.2021 - 02.2022
Credential Specialist (Aya Healthcare)
Robert Half Staffing
05.2021 - 10.2021
Front Desk Agent (Temporary Position)
Lemon Tree Inn
04.2020 - 09.2020
Private Caregiver
10.2019 - Current
Medical Assistant, Front Desk (Internship)
Goleta Neighborhood Clinic
02.2017 - 05.2017
Customer Service Representative
Nordstrom
12.2015 - 03.2020
Sales Associate/Key Holder
Clarks
01.2013 - 01.2015
Sales Associate, Assistant manager
Payless Shoes
01.2008 - 01.2012
Cashier
Sears
01.2006 - 01.2008
Medical Assistant Certificate - Medical Assistant
Santa Barbara City College
High School Diploma -
San Marcos High School
- CPR/AED Certification
- California Driver's License
- Orthopedic Technologist Certified (OTC) - National Board for Certification of Orthopedic Technologists.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Medical Coding Certificate - Medical Coding
Santa Barbara City College
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