LILIAN WANGUI
Brampton,ON
Summary
Experienced and flexible customer service team member dedicated to resolving customer concerns and inquiries. Proficient in organizing documentation and adept at achieving company goals through exceptional planning and prioritization. Demonstrates a track record of success in reducing costs, improving delivery times, and optimizing production schedules to maximize supply chain effectiveness. Results-driven and hardworking, with excellent problem-solving abilities and a talent for building strong relationships.
Overview
3
3
years of professional experience
Work History
Volunteer
GLOBAL MEDIC
04.2024 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Supported disaster relief efforts, coordinating volunteer teams to provide aid and reconstruction services.
Customer Service Representative
MUTHOKINJU PAINTS AND CEMENT
01.2023 - 03.2024
- Provide information about products and services; Take orders, calculate charges, and process billing or payments; Review customer accounts
- Mixing paints for customers
- Responding to customer reviews
- Able to work in fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, and email)
- Solving customers complains.
Collections Officer
MELBEL consultancy
01.2022 - 12.2022
- Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents
- Prevent repeated payment negligence by working out practical debt payments
- Negotiate settlements to receive payments on certain percentages of debt
- Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
Assistant procurement manager
KASSMATT SUPERMARKETS
01.2021 - 12.2021
- Listing of new products in supermarket branches
- Negotiating price reductions with key supply partners and distributors, exceeding in cost savings across the supermarkets
- Foster vendor relations and management processes by identifying and maintaining direct contact with suppliers
- Writing KPI monthly reports for the procurement department
- Process the purchase orders and supply requisitions being submitted by the branches.
Education
College certificate - Certificate of WHMIS
Online
CANADA05.2024
Certificate of first aid - First aid
St John Ambulance Kenya
KENYA07.2022
Bachelor of procurement and logistics - procurement and logistics
Kca University
KENYA11.2020
College diploma - procurement and logistics
Kca University
KENYA11.2017
College certificate - International computer driving license
Institute of Advanced Technology
KENYA04.2015
Skills
- Power-point (intermediate
- Microsoft word (excellent),
- Communication skills
- Microsoft excel (intermediate)
- Filing
- Negotiation
- Procurement
- Process Improvement
- Positive Attitude
- Teamwork and Collaboration
Languages
English
Fluent
Personal Information
- Total Experience: 1
- Highest Education Level: Bachelor's
- Willing To Relocate: Anywhere
Timeline
Volunteer
GLOBAL MEDIC
04.2024 - 06.2024
Customer Service Representative
MUTHOKINJU PAINTS AND CEMENT
01.2023 - 03.2024
Collections Officer
MELBEL consultancy
01.2022 - 12.2022
Assistant procurement manager
KASSMATT SUPERMARKETS
01.2021 - 12.2021
College certificate - Certificate of WHMIS
Online
Certificate of first aid - First aid
St John Ambulance Kenya
Bachelor of procurement and logistics - procurement and logistics
Kca University
College diploma - procurement and logistics
Kca University
College certificate - International computer driving license
Institute of Advanced Technology
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