Summary
Overview
Work History
Education
Skills
Timeline
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Lilian Santana

Ontario,Canada

Summary

Dedicated Training Specialist with 8+ years of diverse business experience in HR, Training & Coaching, Marketing, and Administration. Skilled in creating effective training plans that align with company and employee needs. Collaborative approach to customize solutions and drive continuous improvement. Academic achievements include a Human Resources Management certificate from York University and a master's degree in marketing.

Overview

9
9
years of professional experience

Work History

Learning Solutions Coordinator

Deloitte Canada
05.2023 - Current
  • Support delivery of Leadership and Onboarding programs from national scope:
  • Created detailed program materials such as run sheets, participant handouts, presentation decks & facilitator guides
  • Produced virtual learning programs
  • Provided on-site support to learners and facilitators at Deloitte University
  • Conduct research, liaise with vendors to support leadership programs
  • Manage program logistics and partnering with cross-functional teams
  • Managed logistics aspects related to program delivery, registrations, communications, materials, on-site support, follow-up and participants & budget tracking
  • Run the program communication to participants and shareholders:
  • Offered regular updates and timely responses to inquiries
  • Managed client, shareholder, and extended team member relationships and expectations
  • Create evaluation reports and work on reporting revamp projects
  • Consolidate and analyze results from surveys, evaluations, assessments to identify programs outcomes, opportunities for improvement, and supporting recommendations
  • Work on revamp project to enhance reporting responses and feedback to leadership team

Jr. Instructional Design, Training Developer

Bellwether Transformations
05.2022 - 09.2022
  • Company Overview: Self-employed
  • Consulting work to develop training material for enterprise applications such as SAP / S4 Hana
  • Self-employed

Learning Designer (Volunteer position)

The Rumie Initiative
03.2022 - 05.2022
  • Company Overview: Remote
  • In this volunteer position, my responsibilities include planning, designing and authoring Bytes (<10 min microlearning courses) that are shared globally on Rumie-Learn platform
  • Remote
  • Please see my portfolio at: https://learn.rumie.org/jR/authors/lilian-santana-cctuc

Walmart Academy Coordinator (Contract position)

Walmart Canada
04.2020 - 04.2021
  • Company Overview: Remote
  • In this role, I contributed to the success of the field associates through communication, coordination and administrative support of Walmart Academy training sessions and programs delivery:
  • Participated in the execution of the training strategy through collaboration with Learning Design & Delivery team:
  • Supported enrollments requests from business & updating training reporting and associates’ attendance status
  • Presented further information to business partners regarding training programs portfolio
  • Managed Walmart Academy inbox by handling over 8,000 emails in a period of 1 year
  • Identified and suggested improvement opportunities related to training processes and procedures:
  • Created a FAQ document to provide a better virtual onboarding experience to over 20,000 new store associates
  • Designed Learning Delivery Team files where managers can have a quick visualization of the team member’s availability and assign facilitators to last minute training requests
  • Suggested to revamp Level 1 L&D surveys – switch survey focus from trainer-centered to a learner-center approach
  • Remote

Independent HR Consultant

Carolina Andrade HR Consulting Services
01.2018 - 03.2020
  • Company Overview: Remote
  • Provided quality services helping and coaching individuals to prepare for the recruitment experience through mock interview, resume, cover letter, and other services related to job search and hiring process
  • Remote

Career Specialist (Contract position)

VPI Working Solutions
09.2018 - 12.2018
  • Company Overview: Hamilton
  • At my time with this employment services company, I coached and assisted clients to create or improve their careers goals; update their resumes & interview skills; and match them with potential jobs
  • Hamilton

HR Service Centre Specialist

Sun Life Financial
09.2016 - 01.2018
  • Company Overview: Waterloo
  • Provided first line customer support for all Canadian and US employees, managers and HR business partners
  • Process transactions for employment, payroll, or benefit related changes
  • Handled sensitive and confidential documents & developed and maintained process documentation
  • Researched and resolved data issues & participated in process improvement work
  • Educated & coached employees and managers about the location, purpose and functionality of HR policies, programs and self-service tools
  • As a part of the Wellness Ambassador volunteer team, I helped to promote the health and wellness- related initiatives Sun Life offers
  • Waterloo

HR Advisor (Contract position)

Open Text Corporation
07.2015 - 08.2016
  • Company Overview: Waterloo
  • Worked as an integral part of the HR Services Team providing first line HR support for over 1,400 employees from Canada, US and Brazil
  • Waterloo

Education

Adult Learning & Development Certificate -

University of Toronto
true
08-2025

Harvard Leadership Tune-up Certificate -

Harvard Business in partnership with Walmart Academy
Canada

Human Resources Management Diploma -

York University
Canada

Master’s degree - marketing

University of Sergipe
Brazil

Skills

  • Forward-Thinking Approach
  • Adaptable Learner
  • Relationship building
  • Problem-solving
  • Critical thinking
  • Communication
  • Organizational abilities
  • Customer service
  • Client-Centric Approach
  • Ability to manage multiple priorities
  • Planning capability
  • Attention to detail
  • Deadline-oriented
  • Diplomatic manner
  • Diplomatic Communication
  • Detail-oriented
  • Process-focused
  • Proficiency in Microsoft Office Suite
  • Understanding of learning software tools
  • HRIS knowledge

Timeline

Learning Solutions Coordinator

Deloitte Canada
05.2023 - Current

Jr. Instructional Design, Training Developer

Bellwether Transformations
05.2022 - 09.2022

Learning Designer (Volunteer position)

The Rumie Initiative
03.2022 - 05.2022

Walmart Academy Coordinator (Contract position)

Walmart Canada
04.2020 - 04.2021

Career Specialist (Contract position)

VPI Working Solutions
09.2018 - 12.2018

Independent HR Consultant

Carolina Andrade HR Consulting Services
01.2018 - 03.2020

HR Service Centre Specialist

Sun Life Financial
09.2016 - 01.2018

HR Advisor (Contract position)

Open Text Corporation
07.2015 - 08.2016

Adult Learning & Development Certificate -

University of Toronto

Harvard Leadership Tune-up Certificate -

Harvard Business in partnership with Walmart Academy

Human Resources Management Diploma -

York University

Master’s degree - marketing

University of Sergipe

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