Lilian Santana

Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring a continuous improvement mindset, exceptional interpersonal communication skills and critical thinking abilities developed a growth-oriented career.

A well-rounded professional with 8+ years of business environment experience in different fields such as Human Resources, Training & Coaching, Marketing and Administrative. I have a passion for learning, and my academic credentials include a Human Resources Management certificate with York University and a master’s degree in Marketing. Please see below the summary of my qualifications To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Innovative mindset and quick learner eager to explore trends, processes, and procedures.
• Relationship building skills: ability to build relationships with stakeholders at all levels.
• Superior problem-solving ability and critical thinking skills.
• Strong communication and organizational abilities.
• Exceptional customer services and client focused skills.
• Ability to manage multiple priorities.
• Planning and organizational capability.
• Attentive to details and deadlines.
• Experience handling sensitive and confidential documents.
• Possess a diplomatic and tactful manner & Detail-oriented, process-focused.
• Project Management basic knowledge.
• Working towards the Adult Learning & Development Certificate (Courses: Introduction to Adult Learning; Evaluation; Needs Analysis; Instructional Design).
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint & Outlook.
• Basic understanding of learning software tools: Articulate Storyline, Adobe Photoshop and Adobe Indesign.
• HRIS knowledge: Workday, SAP, ULearn (Moodle).