Lilian Ramirez
Azusa
Summary
Proven Fulfillment Expert and Receptionist with a track record of enhancing customer satisfaction and exceeding performance metrics in fast paced work environment. Skilled in logistics planning and customer service, demonstrating exceptional time management and team collaboration. Achieved significant improvements in order processing efficiency and inter-departmental communication, contributing to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target
11.2024 - Current
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
Receptionist
Above Standards Realty
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certification - Phlebotomy
Phlebotomyusa
West Covina, CA08-2024
High School Diploma -
Northview
Covina, CA05-2024
Skills
- Shipping coordination
- Warehouse operations
- Time management
- Order picking
- Team collaboration
- Workload prioritization
- Customer service
- Dependable and reliable
- Data entry
- Organization skills
- Data inputting
- Telephone skills
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Professional Working
Timeline
Fulfillment Expert
Target
11.2024 - Current
Receptionist
Above Standards Realty
05.2023 - Current
Certification - Phlebotomy
Phlebotomyusa
High School Diploma -
Northview
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