Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LILIAN RAMIREZ

Concord

Summary

Dynamic and experienced Medical Assistant with five years of dedicated service in the healthcare industry, proficient in utilizing EPIC Health Systems to streamline clinical operations and enhance patient care. Skilled in both clinical and administrative tasks, with a comprehensive understanding of medical terminology, patient assessment, and EMR management. Currently pursuing a degree in Computer Science to leverage technological expertise in transforming healthcare delivery. Fluent in both English and Spanish. Adept at facilitating communication with diverse patient populations and collaborating effectively within multidisciplinary healthcare teams. Known for exceptional attention to detail, problem-solving abilities, and a commitment to continuous learning and professional development. Passionate about merging healthcare and technology to drive innovation and improve patient outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant (Neurosurgery)

Sutter Health
Danville, CA
10.2023 - Current

Medical Assistant

Sutter Health Family Medicine
Castro Valley, CA
01.2022 - 10.2023

Medical Assistant

Sutter Health Float (Peds, FM, IM)
Castro Valley, CA
01.2021 - 01.2022
  • Epic EMR
  • Medical Scribe: Transcribed physician-patient interactions and medical histories into electronic medical records (EMRs) with accuracy and efficiency
  • Insurance verification knowledge, Prior Authorizations, Referral processing
  • Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • POCT testing (UA, A1c, blood glucose, EKG, HCG testing, etc)
  • Administrations of immunizations
  • Standardized Rooming Procedure
  • Providing Assistance to Providers as Required
  • Taught patients about care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped young patients feel comfortable with procedures and immunizations.
  • Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
  • Documented pediatric patient care to maintain accurate and complete medical records.

Medical Assistant

Chabot Nephrology
08.2020 - 12.2020
  • Epic EMR
  • Documented vital signs and health history for patients in clinic
  • Administration of injections
  • Medical Records
  • Prior Authorizations/ Referrals processing
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.

Medical assistant/Administrative

Epic Care Primary Care
09.2019 - 07.2020
  • Epic EMR
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prior authorizations/referrals

Medical Assistant

Schuman-Liles Clinic
06.2019 - 09.2019
  • EPIC EMR
  • Administration of Injections
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Assistant Extern

MacArthur Gastroenterology
04.2019 - 06.2019
  • EPIC EMR
  • Schedule Appointments Room Patients
  • Maintained clean and safe clinic environment to prevent injuries.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Scheduled appointments and tests to coordinate patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Education

Medical Assistant

Carrington College
San Leandro, CA
05.2019

Skills

  • Bilingual (Spanish and English)
  • Epic EMR
  • HIPPA
  • BLS CPR
  • Medical Scribe
  • Patient Care
  • Point-of-Care Testing Expertise
  • Medical Terminology Knowledge
  • Patient Education: Ability to provide clear and comprehensive instructions on medications, procedures, and post-care guidelines to patients
  • Infection Control
  • Administrative skills (Insurance, Prior Authorization, and Referral processing)
  • Effective Communication
  • Patient Assessment
  • Team Collaboration
  • Medical Equipment Operation

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS-CPR

References

REFERENCES

Siar Ayoubi, MD
Family Medicine Physician - SEBMF

Siar.Ayoubi@sutterhealth.org

Keno Lyle

Supervisor at Sutter Gould Foundation

Kenol@sutterhealth.org

Antonella Carrera

LVN For FM/IM/PEDS for SEBMF

Antonella.carrera@sutterhealth.org

Timeline

Medical Assistant (Neurosurgery)

Sutter Health
10.2023 - Current

Medical Assistant

Sutter Health Family Medicine
01.2022 - 10.2023

Medical Assistant

Sutter Health Float (Peds, FM, IM)
01.2021 - 01.2022

Medical Assistant

Chabot Nephrology
08.2020 - 12.2020

Medical assistant/Administrative

Epic Care Primary Care
09.2019 - 07.2020

Medical Assistant

Schuman-Liles Clinic
06.2019 - 09.2019

Medical Assistant Extern

MacArthur Gastroenterology
04.2019 - 06.2019

Medical Assistant

Carrington College
LILIAN RAMIREZ