Lilian Piramzyan
Burbank
Summary
Detail-oriented and patient-centered with a track record in utilizing time effectively and improving office workflows. Known for delivering exceptional customer service and supporting patients and health care colleagues through effective communication and compassion. Strong passion for helping people feel like themselves again.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. Ferdinant Saran, MD
Glendale, CA
07.2021 - Current
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled multi-line phone system, addressing inquiries and directing calls promptly to appropriate staff.
- Coordinated insurance verification, patient intake processes, and specialist referrals for patients requiring additional care.
- Maintained accurate medical records using electronic health record (EHR) systems for compliance.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Maintained strict patient information confidentiality, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
Associate of Science - Nursing
East Los Angeles College
Monterey Park, CA12-2025
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ12-2026
Skills
- compassionate patient communication
- Workflow optimization
- Basic Nursing care and medical office procedures such as EKG
- Time management and Organization
Certification
- CPR/BLS Certified
- Languages: Fluent English and Armenian
- Hospital Volunteer: Adventist health Cope Health Scholar
Timeline
Medical Receptionist
Dr. Ferdinant Saran, MD
07.2021 - Current
Associate of Science - Nursing
East Los Angeles College
Bachelor of Science - Nursing
University of Phoenix