Lilian Okoli
Brampton,ON
Summary
Accomplished Business Systems Analyst with a proven track record at CIBC, enhancing client satisfaction and streamlining processes and looking to transition to a Product Manager Role where my technical and client centric skill can contribute to the business and product visions. Expert in Agile Software Development, fostering client relationships and strategic planning, I've led cross-functional teams to deliver targeted solutions, significantly improving project outcomes. Skilled in effective communication, problem-solving and critical thinking, my approach has consistently driven positive results and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consultant, Business Systems Analysis
CIBC
09.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver over 10 medium to large comprehensive solutions for clients in both Agile and Waterfall projects.
- Conducted thorough current state research and analysis, providing valuable insights for client decision making.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Supported the business and technology stakeholders with business analysis, documentation, and data modeling.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Support design, development and testing support to ensure mutual understanding of requirement and business goal for the projects.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Business Analyst
Meridian Credit / Motus Bank
02.2019 - 04.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Facilitated workshops and conducted interviews with cross functional key business users to collect information on business processes and user requirements for over 8 medium to large initiatives.
- Performed gap analysis to identify areas of improvement.
- Collaborated closely with stakeholders to define project objectives and criteria, identify opportunities for process improvements,
- Enabled data-driven decision making with advanced analytics tools (SQL), generating valuable insights for the project team.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Supported software development projects by defining clear requirements, effectively communicating them to technical teams and managed requirements during design, development and testing phases.
Business Analyst
Scotiabank
11.2015 - 04.2016
- Lead requirements elicitation, documentation and management in over 4 large and complex cross functional initiatives.
- Researched current state and performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Delivered value to the engineering team (design, development and testing) through effective communication and documentation of project objectives and requirements
- Performed stakeholder management while engaging the right stakeholders at the appropriate time throughout the project life cycle.
- Provided post implementation support to the business as required while ensuring production issues are resolved to ensure user satisfaction.
Education
Bachelor of Arts - Economics
York University
Toronto, ON04.2010
Skills
- Problem-Solving
- Attention to Detail
- Product Strategy
- Product Lifecycle Management
- Product Roadmaps
- Data-driven decision-making
- Teamwork and Collaboration
- Product Vision and Strategy
- User Story Creation
- Critical Thinking
- Agile Software Development
- Stakeholder Management and Communications
- Product Backlog Management
- Prioritization and Execution
- Project Management
- End to End Feature Delivery
- Research and trend analysis
- Customer Empathy
- Decision-Making
Languages
English
Full Professional
Certification
- Certificate in Product Management, York University, July 2024.
- Certificate in Business Analysis, University of Toronto, April 2015.
- Certified Business Analysis Professional, IIBA - March 2021.
Timeline
Consultant, Business Systems Analysis
CIBC
09.2021 - Current
Business Analyst
Meridian Credit / Motus Bank
02.2019 - 04.2021
Business Analyst
Scotiabank
11.2015 - 04.2016
Bachelor of Arts - Economics
York University
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