Lilian Michael
Burnaby,BC
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reports Administrator
Blackbird Security Inc.
Vancuover, BC
10.2023 - Current
- Participated in regular audits of reporting groups.
- Regularly compiled data and assessed productivity of the department and certain reporting groups.
- Compiled and sent various reports/presentations to internal stakeholders.
- Reviewed daily reports from employees in WhatsApp.
- Edited reports to ensure proper spelling and grammar.
- Transferred reports and relevant notes from WhatsApp into our internal software/system.
- Set up TrackTik reporting for new clients.
- Checked in with employees and managers to get clarification on reports or details as needed.
- Emailed and/or sent reports and recaps through TrackTik to clients in a timely manner.
- Ensured that all client communication was handled within the prescribed deadlines.
- Effectively and professionally communicated with clients.
- Supported the office team with systems administration as required. Assisted with general administration.
- Assisted with ad-hoc projects as required by your manager, the national management team, or the board of directors.
Supervisor
Vansuya
Vancouver, BC
06.2021 - 02.2023
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Monitored employee productivity to provide constructive feedback and coaching
- Responded to customer questions regarding products, prices and availability
- Reviewed completed work to verify consistency, quality and conformance
- Process transactions through point-of-sale/cash
- File Management Processes
Administrative Assistant
VM Ultimate computer college
Agbor
08.2019 - 09.2020
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Directed customer communication to appropriate department personnel
- Organized both physical and digital files and updated reports to coordinate project materials
- Provided secretarial and office management support while building cooperative working relationships
- Responded effectively to sensitive inquiries or complaints.
Education
Associate of Science - Information Technology
Columbia College
Vancouver, BC05-2023
Skills
- Leadership
- Processes and Procedures
- Improvement Plan Knowledge
- Quantitative Skills
- Good Work Ethic
- Critical Thinking
- Organizational Skills
- Computer Skills
- Microsoft Office
- Excel Spreadsheets
- Inventory Systems
- Meeting Planning
- Technologically Savvy
- Timeline Planning and Management
- QuickBooks Expert
Certification
First Aid& CPR/AED Certificate, 2021-2024
Managerial Economics | LinkedIn Learning | Issued May 2022
References
- Lisa Tswanya, 7783257237
- Fanny Buoapu, 2368787849
- Faikat Lawal, 7783161435
Affiliations
WUSC(World University Service of Canada)| Vancouver, BC | 2021-2023
- Associated with Columbia Coll
- Team member
- Raising awareness in the Girl Child's Education Crisis, and executing activities that engage the college community.
Accomplishments
Limitless Conference | Vancouver BC | Certificate issued Feb 2023
- Leadership skills
- Public speaking skills
- Speech Communication skills
Timeline
Reports Administrator
Blackbird Security Inc.
10.2023 - Current
Supervisor
Vansuya
06.2021 - 02.2023
Administrative Assistant
VM Ultimate computer college
08.2019 - 09.2020
Associate of Science - Information Technology
Columbia College
First Aid& CPR/AED Certificate, 2021-2024
Managerial Economics | LinkedIn Learning | Issued May 2022
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