LILIAN MAYOMBO
Hamilton,Ontario
Summary
- Proven track record of leadership and providing exceptional student support service at McMaster.
- 4 years combined providing excellence in customer service at McMaster University hospitality and student services.
- Multilingual and inclusive approach working with diverse communities.
- Administrative skills with keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
- Adaptable professional, consistently open to challenges and learn new technologies.
- Committed and passionate in fostering student success. Familiar with SSC chat, OSCARplus, MOSAIC
Overview
4
4
years of professional experience
Work History
Contractor Interpreter
Immigration Refugee Board of Canada And MCIS Languages Solutions
2021.01 - Current
- Provided proficient in-person and virtual interpretation services in Kinyarwanda and Swahili
- Exhibited effective language skills and actively listening abilities to ensure accurate communication
- Established long-term relationships with clients, resulting in increasing repeat business
- Delivered high-quality work on time and within budget, earning positive feedback from clients
- Upholding stringent ethical standards, ensuring utmost privacy and confidentiality.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Financial Assistant
University Library, McMaster University
2023.09 - 2023.12
- Followed established protocols to handle payment processing and recorded journal entries accurately
- Updated and maintained client financial records, correspondence, resulting in increased financial accuracy
- Streamlined invoicing processes for improved efficiency and timely payments
- Reconciled financial discrepancies by collecting and analyzing bank statements
- Managed approximately 30 incoming emails per week from clients.
Data Entry Assistant and File Clerk
Student Success Centre, McMaster University
2020.09 - 2023.09
- Supported recruitment processes by updating job postings within university's system, ensuring high degree of accuracy
- Organized, sorted, and checked input data against original documents
- Maintained timely and accurate data entry, contributing to organized and efficient workflow
- Managed high volume of incoming information by prioritizing tasks based on urgency and importance levels.
- Demonstrated flexibility with changing priorities, adapting quickly to urgent requests or shifts in workload requirements.
Social Coordinator
World University Services of Canada, McMaster University
2021.07 - 2023.06
- Served as a local committee coordinator in charge of social networking and outreach engagement
- Helped refugee students to integrate into university life by organizing events that exposed them to Canadian lifestyles and culture, navigating through campus resources to ensure a progressive adjustment
- Counseled and advised on how to manage stress, cultural shock, and ways to adapt to a new environment.
- Developed impactful fundraising campaigns to support organizational goals and growth.
Community Advisor
Housing and Conference Services, McMaster University
2022.08 - 2023.04
- Provided supportive one-on-one meetings and act as first contact for a group of over 30 diverse students from high school to University
- Enhanced resident satisfaction by listening attentively, addressing concerns, providing information in timely manner resulting in effective outcomes
- Built relationships with client to assess client needs and make internal and external referrals
- Organized and facilitated regular community building events to ensure active engagement of residents.
- Promoted safe community atmosphere by enforcing policies and addressing any violations swiftly.
- Contributed to the development of departmental goals, strategies, and best practices through active participation in staff meetings.
Cafeteria Attendant Food Server
Hospitality Services, McMaster University
2020.10 - 2023.02
- Delivered high-quality work on time and within budget, earning positive feedback from students
- Provided excellent customer services by attentively taking orders and ensuring customer satisfaction through warm and welcoming presence
- Handled customer inquiries and resolved complaints with a professional and courteous demeanor.
- Trained new cafeteria attendants on company policies, safety guidelines, and job duties.
- Supported team members during busy periods to ensure optimal workflow and customer satisfaction.
Education
Bachelor of Arts - Labour Studies
McMaster University
Hamilton, ON06.2023
Bachelor of Arts - Labor Studies
McMaster University
Hamilton, ON06.2023
Skills
- Customer Service
- Proficient in Microsoft Office Suite, OSCARplus, Zoom, Teams
- Strong Interpersonal skills
- Strong communication skills
- Team player
- Data Entry
- Client Relations
- Office Administration
- Program Coordination
Timeline
Financial Assistant
University Library, McMaster University
2023.09 - 2023.12
Community Advisor
Housing and Conference Services, McMaster University
2022.08 - 2023.04
Social Coordinator
World University Services of Canada, McMaster University
2021.07 - 2023.06
Contractor Interpreter
Immigration Refugee Board of Canada And MCIS Languages Solutions
2021.01 - Current
Cafeteria Attendant Food Server
Hospitality Services, McMaster University
2020.10 - 2023.02
Data Entry Assistant and File Clerk
Student Success Centre, McMaster University
2020.09 - 2023.09
Bachelor of Arts - Labour Studies
McMaster University
Bachelor of Arts - Labor Studies
McMaster University
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