Lilian Ingabire
Ottawa,ON
Summary
Experienced hospitality professional with a background in customer service, specializing in roles as a hostess and server. Diploma in counseling psychology. Exceptional communication, empathy, and conflict resolution abilities. Known for quick learning, reliability, and dedication to providing exceptional guest experiences. Eager to pursue additional certifications for skill enhancement.
Overview
3
3
years of professional experience
Work History
Counseling Intern & Volunteer
Children’s Home
01.2023 - 01.2024
- Supported children with trauma backgrounds through structured activities and emotional support.
- Assisted with family reintegration cases, applying empathy and clear communication.
- Demonstrated calmness and patience in emotionally sensitive situations.
Server / Hostess
Various Restaurants
01.2021 - 01.2024
- Greeted and seated guests, maintained waitlists, and ensured smooth front-of-house flow.
- Provided excellent service by taking orders accurately and delivering food promptly.
- Resolved guest concerns professionally to ensure satisfaction.
- Worked closely with kitchen staff and other servers to manage peak hours efficiently.
Education
Diploma - Counseling Psychology
Pan African Christian University
Nairobi01.2024
High School Certificate -
Linet Girls High School
Nairobi01.2021
Skills
- Excellent customer service
- Communication
- Conflict resolution
- Emotional intelligence
- Fast learner
- Team player
- Adaptable under pressure
- Strong organizational skills
Languages
English
Professional Working
French
Limited Working
Kinyarwanda
Native or Bilingual
Swahili
Full Professional
Transportation
Reliable transportation to and from work
Personal Information
Status: Permanent Resident of Canada
Timeline
Counseling Intern & Volunteer
Children’s Home
01.2023 - 01.2024
Server / Hostess
Various Restaurants
01.2021 - 01.2024
Diploma - Counseling Psychology
Pan African Christian University
High School Certificate -
Linet Girls High School
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