Lilian Gray

Appointed the St.FX Women's Field Hockey team's Student Athletic Therapist.

• Worked closely with certified Athletic Therapists, Coaches, Physiotherapists, and Sports Medicine Doctors to facilitate athletes' return-to-play procedures, ensuring a safe transition back into competitive university-level sports post-injury.
• Attended all Field Hockey practices, games and tournaments.
• Completed all pre-practice/game taping, as well as performed necessary injury management and prevention procedures to ensure athletes' safety.
• Responded to all minor and major in-game/practice injuries with varying severity, completing necessary tests and physical evaluations to determine proper treatment.
• Thoroughly engaged in continuous ongoing communication with athletes and all staff prior to, during, and post-game/practices regarding any injuries and players' status.
• Maintained detailed documentation of athletes' progress, treatments, and rehabilitation plans, as well as necessary medical history, conditions, and emergency contact information.
• Worked in the Athletic Therapy Clinic and assisted with ultra-sound and shockwave treatments, as well as handled the use of the Game-Ready, Normatec, and other rehabilitative equipment.

• Developed strong relationships with regular customers through personalized, friendly service that encouraged repeat business.
• Greeted and attended to thousands of guests, up to 100 at a time, in a fast-paced environment while maintaining complete customer satisfaction.
• Oversaw and monitored all staff on shift, ensuring a productive, collaborative and healthy team environment.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Communicated with staff the necessary measures to professionally address any unwanted or aggressive situations at hand.
• Communicated with staff the status of patrons, including how many alcoholic beverages they have had as well as when individuals have been denied service.
• Maintained extensive knowledge regarding all products carried.
• Oversaw all cash tills as well as handled large amounts of money while remaining diligent and precise.

• Screened all patients and visitors for COVID-19 symptoms upon entry to the physiotherapy clinic, emergency department, palliative care facility, and vaccination clinic.
• Maintained a safe and sanitary environment thoroughly completing regular disinfecting and cleaning procedures.
• Ensured the compliance with federal, provincial, and local COVID-19 regulations.
• Distributed face masks and hand sanitizer to maintain a safe, clean environment.

• Completed the National Lifeguard Certification and maintained proficiency in first responder skills to ensure patrons' safety.
• Vigilantly monitored the pool area and enforced rules to prevent and respond to emergent situations.
• Provided friendly customer service to guests and addressed any concerns.
• Maintained a clean and safe facility, completing ongoing cleaning tasks regularly.
• Handled incident reporting accurately and efficiently, documenting any situations that required lifeguarding staff's assistance.
• Responded to emergencies and injuries efficiently while communicating with other staff members/ medical professionals, ensuring proper care and treatment.