Lilia Santos
Montclair
Summary
Offering strong organizational abilities and keen interest in administrative roles, ready to learn and develop in dynamic environment. Brings foundational understanding of office management principles and proficiency in handling scheduling and document management. Ready to use and develop organizational and communication skills in administrative assistant role.
Overview
7
7
years of professional experience
Work History
Lead Administrative Assistant
Neovia Logistics Services
09.2021 - Current
- Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
- Provided backup support during periods of heavy workload or staff absences, maintaining continuity of operations without disruption to services provided by the department or other stakeholders' expectations met accordingly.
- Updated reports, managed accounts, and generated reports for company database.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Assisted in reducing company liability by conducting thorough investigations on potential fraudulent claims activity.
- Demonstrated strong analytical skills while evaluating claim details, enabling informed decisions on approval or denial statuses.
- Contributed to a positive work environment by collaborating with colleagues and sharing best practices for claims administration.
- Reduced claim processing time by maintaining organized filing systems and accurate documentation.
- Supported claims team with effective communication and timely data entry for expedited resolutions.
- Managed workload and priorities to meet claims processing meet deadlines.
- Followed up with customers on unresolved issues.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Administrative Assistant
SharkNinja
04.2020 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Medical Assistant
Dr, Chih-Hui Tsai
03.2018 - 02.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
High School Diploma -
Montclair High School
Montclair, CA05.2017
Skills
- Strong organization
- Workload prioritization
- Reception duties
- Invoicing and billing
- Workflow optimization
- Spreadsheet management
- Office management
- Database administration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Administrative Assistant
Neovia Logistics Services
09.2021 - Current
Administrative Assistant
SharkNinja
04.2020 - 08.2021
Medical Assistant
Dr, Chih-Hui Tsai
03.2018 - 02.2020
High School Diploma -
Montclair High School
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