Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilia Pulcini

Montreal,QC

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

8
8
years of professional experience

Work History

Sales Associate

Alo Yoga
03.2024 - Current
  • Engage customers, educate on merchandise and make recommendations while creating personal connections.
  • Handled cash transactions efficiently while adhering to company cash handling policies.
  • Built relationships with customers to encourage repeat business.
  • Floor sets biweekly for new colour drops, maintained store's visual standards daily.

Visual Merchandiser

Lululemon
01.2022 - 03.2024
  • Implement new displays daily, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings, and making the shopping experience as efficient as possible.

Assistant Manager

Arabella
01.2021 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Lead

Children’s Place
06.2018 - 12.2018
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.

Sales Associate

Winners & HomeSense
11.2016 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

DEP - Cosmetology

Gordon Robertson Beauty Academy
Montreal, QC
05.2019

GED -

St Thomas High School
Montreal, QC
08.2016

Skills

Customer Service, and building long term client relationships

Teamwork and Collaboration

Time Management

Problem-solving skills

High success rate with sales

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Sales Associate

Alo Yoga
03.2024 - Current

Visual Merchandiser

Lululemon
01.2022 - 03.2024

Assistant Manager

Arabella
01.2021 - 12.2021

Store Lead

Children’s Place
06.2018 - 12.2018

Sales Associate

Winners & HomeSense
11.2016 - 06.2018

DEP - Cosmetology

Gordon Robertson Beauty Academy

GED -

St Thomas High School

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Lilia Pulcini