Lilia Pulcini
Montreal,QC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Alo Yoga
Montreal, QC
03.2024 - Current
- Engage customers, educate on merchandise and make recommendations while creating personal connections.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Built relationships with customers to encourage repeat business.
- Floor sets biweekly for new colour drops, maintained store's visual standards daily.
Visual Merchandiser
Lululemon
Montreal, QC
01.2022 - 03.2024
- Implement new displays daily, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings, and making the shopping experience as efficient as possible.
Assistant Manager
Arabella
Montreal, QC
01.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Lead
Children’s Place
Montreal, QC
06.2018 - 12.2018
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Sales Associate
Winners & HomeSense
Montreal, QC
11.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
DEP - Cosmetology
Gordon Robertson Beauty Academy
Montreal, QC05.2019
GED -
St Thomas High School
Montreal, QC08.2016
Skills
Customer Service, and building long term client relationships
Teamwork and Collaboration
Time Management
Problem-solving skills
High success rate with sales
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Sales Associate
Alo Yoga
03.2024 - Current
Visual Merchandiser
Lululemon
01.2022 - 03.2024
Assistant Manager
Arabella
01.2021 - 12.2021
Store Lead
Children’s Place
06.2018 - 12.2018
Sales Associate
Winners & HomeSense
11.2016 - 06.2018
DEP - Cosmetology
Gordon Robertson Beauty Academy
GED -
St Thomas High School